Customer Service Manager - Trelleborg Sealing Solutions (TSS)
Louisville, CO 80027
About the Job
The Customer Service Manager is responsible for all aspect of the customer support function for Trelleborg Sealings Solutions Denver.
Essential Duties & Responsibilities
- Manages and coordinates the activities of Customer Service within or between departments at TSS Denver and Sales & Marketing teams
- Evaluates written and system data, such as customer orders, to establish efficient allocation and scheduling for proper workflow.
- Confers with Operations Management and Design functions to resolve problems affecting production
- Determines work procedures
- Other duties as assigned.
Education and Experience
This position requires a Bachelors degree (will consider experience in lieu of degree). This position should have 5-10 years previous supervisory experience in a manufacturing environment and experience in document control and/or customer service. JDE experience preferred. Experience with 5S and Lean Manufacturing a plus.
Knowledge, Skills, and Abilities
- Must have the ability to work autonomously.
- Should have ERP experience and an understanding of how an ERP system works.
- Must have advance customer service skills and ability to provide the highest level of customer service in all situations.
- Must have supervisory skills and the ability to mentor employees.
- Ability to provide leadership and motivation for the department.
- Ability to communicate with all employee levels in the organization effectively both written and verbal.
- Ability to foster a team environment.
- Must have intermediate to advanced skills with Microsoft Office, specifically Word and Excel.
- Must have a high level of attention to detail, the ability to multitask and excellent problem-solving skills.
- Knowledge of materials and material requirements as they relate to customer orders.
- Must have knowledge of purchase order requirements and nonconforming material procedures.
Work Environment/Physical Demands/Equipment Used
This position is in the administrative offices of a manufacturing facility which requires prolonged sitting, standing, and walking. Requires manual dexterity for typing and considerable time at a computer. This position will spend about 10% of their time on the production floor where heavy machinery is present and loud sounds exist.
Health and Safety – PPE Requirements
- Safety Glasses to be worn at all times when on the production floor
- Safety Shoes to be worn at all times when on the production floor
- Must wear appropriate PPE for all work activities performed; varies based work
Salary range $110,000- 115,000 based on experience.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance