Customer Service Manager - Waste Connections
Manchester, PA
About the Job
We have an immediate opening for a multitasking Customer Service Manager to join our team at our Penn Waste! _Candidates with a Degree and/or prior management experience are preferred._
Responsibilities:
+ Supervise personnel, which typically includes hiring, firing and performance management through employee evaluations, training, work allocation, problem resolution and enforcing progressive discipline
+ Manage daily administrative operations of a department including establishing work priorities; assist in resolving problems related to the day-to-day operations of the unit
+ Oversee the customer service department
+ Provide and/or oversee the provision of administrative assistance and support to the district manager, to include problem solving, project planning and management, fiscal management, day-to-day office coordination, and clerical services
+ Assist with the development and implementation of reporting procedures
+ Coordinate department programs, seminars, workshops, travel arrangements, special projects, and/or events; may coordinate program/project development and planning
+ Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices
+ Demonstrate the ability to become proficient in the use of proprietary operational systems
+ Other duties assigned as needed
Requirements:
+ Bachelors Degree preferred; equivalent work experience will be considered
+ 3 years directly related management expertise
+ Management experience in a call center environment is preferred
+ Knowledge of MS Word and Excel
+ Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments
+ Organizing and coordinating skills
+ Knowledge of accounting procedures
+ Ability to communicate effectively, both orally and in writing
+ Knowledge of management principles and practices
+ Knowledge of supplies, equipment, and/or services ordering and inventory control
+ Ability to analyze and solve problems
+ Ability to gather data, compile information, and prepare reports
+ Ability to foster a cooperative work environment
We offer excellent Family benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future" .
_Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veterans)_
Responsibilities:
+ Supervise personnel, which typically includes hiring, firing and performance management through employee evaluations, training, work allocation, problem resolution and enforcing progressive discipline
+ Manage daily administrative operations of a department including establishing work priorities; assist in resolving problems related to the day-to-day operations of the unit
+ Oversee the customer service department
+ Provide and/or oversee the provision of administrative assistance and support to the district manager, to include problem solving, project planning and management, fiscal management, day-to-day office coordination, and clerical services
+ Assist with the development and implementation of reporting procedures
+ Coordinate department programs, seminars, workshops, travel arrangements, special projects, and/or events; may coordinate program/project development and planning
+ Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices
+ Demonstrate the ability to become proficient in the use of proprietary operational systems
+ Other duties assigned as needed
Requirements:
+ Bachelors Degree preferred; equivalent work experience will be considered
+ 3 years directly related management expertise
+ Management experience in a call center environment is preferred
+ Knowledge of MS Word and Excel
+ Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments
+ Organizing and coordinating skills
+ Knowledge of accounting procedures
+ Ability to communicate effectively, both orally and in writing
+ Knowledge of management principles and practices
+ Knowledge of supplies, equipment, and/or services ordering and inventory control
+ Ability to analyze and solve problems
+ Ability to gather data, compile information, and prepare reports
+ Ability to foster a cooperative work environment
We offer excellent Family benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future" .
_Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veterans)_
Source : Waste Connections
