Customer Service Manager - BBSI
Memphis, TN
About the Job
ID:72180
Job Type: Full-Time, Direct Hire, Onsite
Compensation: $60,000 - $70,000/Year + Generous Benefit & Profit Share
Reports to: Sales Director
Our client, a rapidly growing distribution company in Memphis, TN, is seeking an experienced Customer Service Manager to join their team. This newly created position will play a pivotal role in elevating their customer service operations and support their ongoing growth.
Position Overview:
This is a fantastic opportunity for a customer service leader who thrives in a dynamic environment. Reporting directly to the Sales Director, the Customer Service Manager will oversee a team of 9 customer service representatives across two locations. Your primary goal will be to shift the department from a data entry focus to a customer-centric, sales-supportive function through technology and well-defined processes.
Key Responsibilities:
Qualifications
Benefits Package Includes:
Job Type: Full-Time, Direct Hire, Onsite
Compensation: $60,000 - $70,000/Year + Generous Benefit & Profit Share
Reports to: Sales Director
Our client, a rapidly growing distribution company in Memphis, TN, is seeking an experienced Customer Service Manager to join their team. This newly created position will play a pivotal role in elevating their customer service operations and support their ongoing growth.
Position Overview:
This is a fantastic opportunity for a customer service leader who thrives in a dynamic environment. Reporting directly to the Sales Director, the Customer Service Manager will oversee a team of 9 customer service representatives across two locations. Your primary goal will be to shift the department from a data entry focus to a customer-centric, sales-supportive function through technology and well-defined processes.
Key Responsibilities:
- Develop and document efficient procedures, creating a comprehensive training manual
- Set objectives to transition the department toward a more sales-oriented focus
- Lead resource planning and optimize team productivity
- Collect, analyze, and report on customer service metrics to management
- Hire, coach, and mentor team members to ensure high service standards
- Improve ordering processes, phone handling, and other customer interactions
Qualifications
- 3-5 years of proven experience in customer service management
- Experience working in a call center environment highly desired
- Strong understanding of customer service performance metrics
- Basic financial analysis skills (cost-effectiveness, cost-benefit)
- Proficient in MS Office and comfortable with technology
- Excellent leadership, communication, and problem-solving abilities
- Bachelor’s degree in business administration, Marketing, or a related field a plus
Benefits Package Includes:
- 90% company-paid medical, dental, and vision insurance
- Flexible Spending Account (FSA) and Health Reimbursement Account (HRA)
- 401K with a 3% employer match and annual profit share
- Term life insurance, short- and long-term disability
- Gym membership reimbursement
- 3 weeks of vacation and holiday pay
- Holiday cash gifts and education reimbursement
Source : BBSI