Customer Service Manager - Impact Business Group
Rockford, MI
About the Job
Our manufacturing client located in the Rockford, MI area is looking for a motivated and organized Customer Service Manager to ensure outstanding client satisfaction while overseeing their Sales Support team. Reporting to the Director of Sales and Marketing, this on-site, full-time position is crucial for shaping customer relationships and driving successful project outcomes. If you're passionate about building connections, fostering a strong team, and delivering exceptional service, this role offers an exciting opportunity to make a substantial impact.
Key Responsibilities
- Plan and coordinate Sales Support staff activities, including scheduling, prioritizing, and launching new initiatives to enhance efficiency and service quality.
- Supervise Sales Support team members, providing performance coaching, conducting evaluations, managing training and development, and handling staffing needs.
- Collaborate with clients and Sales Reps to identify, define, and manage project requirements, ensuring goals are aligned for mutual success.
- Guide clients through initial product concepts, leveraging knowledge of the company's capabilities to steer projects in promising directions.
- Adhere to safety guidelines and Good Manufacturing Practices to maintain a safe, efficient work environment.
- Promote a team-oriented, communicative approach to problem-solving and customer engagement.
Qualifications
- Associate's degree in sales, marketing, business, or a related field.
- 3+ years of customer service experience in a manufacturing setting or an equivalent combination of education and experience.
- 1+ year of supervisory experience in a customer service role within a manufacturing environment.
- Strong organizational, communication, and teamwork skills.
Titles Encouraged to Apply
- Customer Support Manager
- Client Relations Manager
- Sales Support Manager
- Service Team Leader
- Manufacturing Customer Service Lead
- Client Success Manager
- Customer Experience Supervisor
This is a great opportunity for a results-oriented professional looking to lead and inspire a dedicated customer service team. Apply today to drive meaningful connections and elevate client satisfaction in a collaborative, growth-focused environment!
Contract positions
Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.
Permanent placed employees
Paid by and qualify for benefits in accordance with the policies of the hiring company.
Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.
Internal Positions
We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.
- Recruiters
- Account Managers
Learn more about working with iMPact Business Group
Source : Impact Business Group
