Customer Service / Member Services Representatives - PrideStaff

Healthcare Customer Service Representative 

Come join our client, the corporate headquarters for an innovative and progressive healthcare company, based in Boca Raton, FL. Our client has been recognized as a "Great Place to Work" since 2018. 

In this Customer Service Representative role, you will support a growing team! This DIRECT HIRE role responds professionally to inbound service requests from patients as well as physicians.  Must be able to provide accurate information and timely follow-through to requests requiring extensive research and response.  

The successful Healthcare Customer Service Representative candidate is able to work in a fast-paced, structured environment, with established standards, guidelines and procedures. Must have excellent verbal and written communication skills, with the ability to maintain composure and patience while speaking with patients and physicians. 

Hours: This role requires the ability to work 40 hours, with potential for overtime as needed. Flexibility to work varied schedules during initial training is required. 

Regular work schedule will be Monday - Friday, PLUS full benefits on the first of the month following 30 days of employment, 401K, PTO, annual bonus and MORE!

These are the shifts currently available, but they are subject to change:

• 8:45am-5:15pm
• 9:00am -5:45pm  
•  9:15am – 6:00pm
•  9:30am -6:15pm
• 10:30am – 7:15pm
• 11:15am -8pm

If you are seeking a career opportunity with a growing company, this could be the one for you!  

Our client offers a casual yet professional environment that caters to their employees; for example, they have a meditation room, nursing mothers room, in-house convenience store and more! 

Requirements: 

• Strong communication skills, articulate and concise.  
• Speak clearly using appropriate grammar and word choice. 
• Display professional telephone etiquette. 
• Bilingual candidates a plus, but not required.

Computer Skills:  

• Microsoft Office Outlook, Excel, and Word: working knowledge (not mastery)  
• Prior experience with various call center solutions a plus.  
• Able to learn new software easily. 

Education/Experience/Knowledge:     

Associate's degree (A. A.) or equivalent from two-year college or technical school; and at least one year of prior customer services experience.  Equivalent combination of education and prior experience where two years’ experience equals one year of schooling may be used for education requirement.  

Why PrideStaff?

PrideStaff wants you to succeed, and we offer the support you need along the way!

Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network employers across the country. Our recruiters will help guide you with career tools and resources. We are pleased to offer a comprehensive benefits package to our field associates that provides peace of mind as you live and work. 

Work with a staffing firm that works for you! PrideStaff can offer you a wide range of rewarding career options. We help you find the job that best matches your skills, interests, and goals. With locally owned offices throughout the country, PrideStaff gives you the inside track to great jobs with 3,000+ employers.

See what some of our field associates have to say:

“They don’t make you pay to search for jobs, they are searching for you"

"PrideStaff was able to find what job fit me"

“Without them I wouldn’t have the position I have now"

Work with the best; apply today!

Compensation / Pay Rate (Up to): $19.50 - $19.50 Per Hour