Customer Service/Operations Associate at US Tech Solutions, Inc.

Duration: 12 Months contract (Hybrid 2 days Onsite/week)

Job Description:

Our Subscriber Services team is responsible for configuring member services for our Equities, Options, and FINRA/TRF trading protocols. This role involves researching and responding to customer inquiries, providing training on company’s products, and troubleshooting configuration issues.

Responsibilities:

· Research and respond to all inquiries from both internal and external customers using various support tools.

· Provide assistance/training to customers in all facets of client’s businesses including the use of all exchange services and ancillary products.

· Provide customer support for all configuration issues on all company’s protocols.

· Provide client assistance on specific functionality for all new and existing company’s protocols.

· Responsible for making regular process improvements in all facets of the group’s daily duties.

· Drive new ideas and product initiatives within the department.

Experience:

· Financial services experience

· Interest in capital markets

Skills:

· Customer Service

· Call Center

· Financial Product knowledge (Equity, fund, derivatives)

Education:

· Experience and/or a degree a plus but not necessary:

o Associate’s degree with 1-3 years customer service experience

o Bachelor’s Degree with 0-3 years customer service experience