Customer Service Operator - AvantGuard Monitoring Centers

Customer Service Alarm Operator
Cedar City, UT
Who We Are:

AvantGuard Monitoring is one of the fastest-growing alarm monitoring companies in the nation, located in Cedar City, UT near Southern Utah University (SUU). Our mission is to save lives, protect property, and inspire peace of mind everyday by monitoring burglar, fire, medical, and IOT alarms with the fastest response time in the industry. At AvantGuard, We Care F.I.R.S.T., which means we're Fun, Innovative, value Relationships, work to Serve each other and the community, and operate as a Team to extend Trust to those around us. Join us, and you'll have the opportunity to be a hero!

Reasons You'll Love Working at AvantGuard:

• Flexible scheduling- We offer days, swings, and graves shifts, offering great flexibility to college students and the ability to work around almost any schedule.
• Growth opportunities - We're growing at over 200,000 subscribers a year and always look internally first for promotions.
• Part-Time - 16-29 hours/week.
• Starting pay $14.50/hour with the ability to make up to $15.00/hour after you're fully trained.
  • Graves starting pay $15.50/hour with the ability to make up to $16.00/hour after you're fully trained.
• Tuition reimbursement up to $1,000+/year.
• Free mental health assistance & 401k match for all employees!
• NO SALES or Surveys, you will just be helping people stay safe.
• A FUN team, company parties, weekly pay days, professional development, and more!

What You'll Do:

• Process alarm signals quickly, accurately and professionally while managing stressful situations.
• Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties.
• Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly.
• Accurately document all responses for the alarm on the computer.
• Learn and use new software to complete multiple tasks.
• Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.

Skills Needed:

• Must be 18 years of age or older with a high school diploma or GED.
• Prior customer service experience preferred.
• Ability to type a minimum of 40 wpm.
• We are a 24/7 business to protect our subscribers. To ensure each team member gets schedule flexibility you must be willing to work 1 weekend day each week or every other weekend. You also must be willing to work holidays.
• Ability to make a 6 month commitment to work here.
• Must be able to pass a 2 week fully-paid training class.
• Must be able to pass a pre-employment drug test and background check.

Check out what AG is all about and learn why we aren't your typical call center at www.agmonitoring.com and get started on the path to LOVING YOUR JOB!

AvantGuard Monitoring Centers and Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.