Customer Service/Order Processing - Inova Staffing
Mentor, OH 44060
About the Job
Inova Staffing is looking for a Customer Service/Order Processing individual for a client of ours in Mentor, OH.
8AM-4:30PM$16-$18/hr, based on experience
Job Summary:
Responsible for providing superior customer service to both internal and external customers relative to product availability, pricing, order processing, and on-time delivery
Duties & Essential Job Functions:
· Responds to customer requests for orders, quotes and other customer related inquiries.
· Manages expectations with customers and the sales team to clearly communicate commitments such as product availability, delivery date, etc.
· Communicates delays and/or issues to customer or sales rep and works with Plant Manager to resolve any issues.
· Develops and maintains strong business relationships with customers, sales representatives and internal customers.
· Reviews purchase orders and enters information into the ERP system.
· Works with shipping department to coordinate shipment activities or to follow up on customer requests.
· Maintains ERP system with accurate customer data, holding customers and sales representatives accountable for providing timely/detailed information.
· Updates ERP system as appropriate.
· Creates and reviews reports to determine next day’s shipping priorities and communicates any issues to sales representative/customer.
· Completes clerical tasks including the creation, organization, and scanning of shipping documents. This includes packing slips, invoices, and bill of ladings.
· Utilizes 3PL and Brokers and customer collect accounts for booking freight.
· May gather samples – may manage Sample inventory. This includes shipping samples, keeping sample area clean/organized, pulling from inventory, and communicating with inventory manager.
Required Skills:
Strong communication skills.
Understands basic knowledge of ERP system.
Willingness to learn and take direction.
Good interpersonal skills.
Ability to work efficiently with others.
Highly motivated to learn and grow with the company.
Good time management and organizational skills.
Ability to multi-task and perform effectively under pressure.
MINIMUM EDUCATION/DEGREE REQUIREMENTS:
High school diploma or equivalent.
3 or more years of experience in a customer service/logistics type role, with 2 years in a manufacturing/industry setting.
APPLY TODAY!
Register online at www.inovastaffing.com (select the Mentor Branch)
Company Overview
Since 1992, Inova Staffing Services has helped businesses navigate their staffing and human resource needs. With a vested interest in the Northeast Ohio community, Inova Staffing focuses its expertise on the people and businesses of the region to forge a stronger, resilient and more talented workforce solution. Inova Staffing operates from five regional offices in Ohio, providing high quality associates to our clients in the manufacturing, warehouse, distribution, call center and clerical fields.
Inova Staffing Is an Equal Opportunity Employer.
#OMBC
8AM-4:30PM$16-$18/hr, based on experience
Job Summary:
Responsible for providing superior customer service to both internal and external customers relative to product availability, pricing, order processing, and on-time delivery
Duties & Essential Job Functions:
· Responds to customer requests for orders, quotes and other customer related inquiries.
· Manages expectations with customers and the sales team to clearly communicate commitments such as product availability, delivery date, etc.
· Communicates delays and/or issues to customer or sales rep and works with Plant Manager to resolve any issues.
· Develops and maintains strong business relationships with customers, sales representatives and internal customers.
· Reviews purchase orders and enters information into the ERP system.
· Works with shipping department to coordinate shipment activities or to follow up on customer requests.
· Maintains ERP system with accurate customer data, holding customers and sales representatives accountable for providing timely/detailed information.
· Updates ERP system as appropriate.
· Creates and reviews reports to determine next day’s shipping priorities and communicates any issues to sales representative/customer.
· Completes clerical tasks including the creation, organization, and scanning of shipping documents. This includes packing slips, invoices, and bill of ladings.
· Utilizes 3PL and Brokers and customer collect accounts for booking freight.
· May gather samples – may manage Sample inventory. This includes shipping samples, keeping sample area clean/organized, pulling from inventory, and communicating with inventory manager.
Required Skills:
Strong communication skills.
Understands basic knowledge of ERP system.
Willingness to learn and take direction.
Good interpersonal skills.
Ability to work efficiently with others.
Highly motivated to learn and grow with the company.
Good time management and organizational skills.
Ability to multi-task and perform effectively under pressure.
MINIMUM EDUCATION/DEGREE REQUIREMENTS:
High school diploma or equivalent.
3 or more years of experience in a customer service/logistics type role, with 2 years in a manufacturing/industry setting.
APPLY TODAY!
Register online at www.inovastaffing.com (select the Mentor Branch)
Company Overview
Since 1992, Inova Staffing Services has helped businesses navigate their staffing and human resource needs. With a vested interest in the Northeast Ohio community, Inova Staffing focuses its expertise on the people and businesses of the region to forge a stronger, resilient and more talented workforce solution. Inova Staffing operates from five regional offices in Ohio, providing high quality associates to our clients in the manufacturing, warehouse, distribution, call center and clerical fields.
Inova Staffing Is an Equal Opportunity Employer.
#OMBC
Source : Inova Staffing
