Customer Service/Produce Specialist Rainbow Blossom Natural Foods Saint Matthews Market - Rainbow Blossom

Customer Service- Produce Specialist Job Description

Rainbow Blossom was started in 1977 by Rob and Pumpkin Auerbach and is managed today by their daughter Summer Auerbach. We are so proud to have been a thriving part our Louisville community for so many years!

Our mission is to be a resource for improving the quality of life for ourselves, our community, and our company.

As Customer Service, you are the first and last face of Rainbow Blossom that our customers will see. Providing customer service is the core of what your position is about. You will be responsible for helping customers find they items they are looking for and taking care of their needs. You will be processing customer purchases quickly and accurately, while providing excellent customer service. You will also be responsible for ensuring products gets stocked efficiently and accurately to the shelf for our customers to purchase.

As a Produce Specialist, you may be primarily scheduled in the Produce department, to stock, cull, rotate, and clean produce. Other shifts outside of the Produce department may be assigned, as needed, for store operation.

This position reports directly to the department manager you are scheduled to with oversight from the Store Manager. This is either a full-time or part-time position, depending on the needs of the Store Manager. If full-time, this position is not to exceed 40 hours each week or if a part-time position, this position is not to exceed 30 hours per week.

Requirements

o Must have a Food Service Manager Certification completed within 90 days of hire.

Desired Skills

o Maintain a positive attitude and the highest levels of professionalism.

o Must feel comfortable greeting all customers promptly, with kindness, respect, enthusiasm, and an overall great attitude.

o Must have great communication skills by showing the ability to listen, ask questions, and receive clear instructions.

o Must be able to provide the highest level of customer service to our customers, going above and beyond to take care of their needs.

o Must be willing to accept and embrace feedback from management.

o Ability to work a flexible work schedule, including nights, weekends, and holidays, as needed.

General Responsibilities

o Provide excellent customer service to our customers, by assisting them in finding the items they need and completing customer requests.

o Check out customer purchases in an efficient and friendly manner, while maintaining a clean and orderly register.

o Handle all cash in a safe and accurate manner. Complete all register paperwork, as you process your transaction, in order to stay organized and accurate at all times.

o Call for cashier backup, as needed, to ensure customers are checked out quickly.

o Follow the return policy when completing returns for customers.

o Stock product to the shelf quickly and accurately. Ensure that products are stocked in the correct location and are priced correctly.

o Rotate and verify dates on product as you stock it to ensure it hasn't expired.

o Follow all company policies and procedures.

o Perform any tasks assigned by the Store Manager or your direct manager.

o Perform cleaning tasks, as assigned, in order to maintain clean shelves, coolers, counters, and bins.

o Clean up spills and messes as they are found.

Produce Specialist Responsibilities

o Assist customers in making purchasing decisions about Produce department items.

o Stock, rotate, and maintain the produce shelves to ensure produce is always full, fresh, and abundant.

o Cull produce all day long, to ensure produce is always fresh.

o Crisp and prep produce for sale, following all health and safety policies.

o Ensure wet rack produce stays consistently hydrated.

o Complete cleaning tasks on the produce department, as assigned by the Produce Manager.

This list of job responsibilities is considered a general outline of the position. This position is expected to do whatever it takes to get the job done to ensure the successful operation of the store and of Rainbow Blossom.

This position will be required to lift up to 20 pounds often and 50 pounds rarely. This position will often be indoors in a climate-controlled environment, with occasional outdoor exposure, which could consist of hot and cold temperatures as well as potential exposure to wind and precipitation. This position will be expected to work often in a cooler and occasionally in a freezer. This position will be expected to stand, twist, and walk often, to sit and squat or kneel occasionally, and to climb rarely.

There is a full-time position available.

Open availability preferred.

Benefits: 401(k) Matching, Dental insurance, Employee Discount, Flexible Schedule, Health Insurance, Paid Time Off, Vision Insurance, Supplemental Bonus Pay

Benefit Conditions: Waiting period may apply, Only full-time employees are eligible.