Customer Service Professional - Tony LaMartina Plumbing Company

Title:                         Customer Service Professional

Reporting Manager:   Call Center Manager

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in St. Louis. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why Choose Tony LaMartina Plumbing Company

·      Competitive pay – $16.00 - $18.00 per hour

·      Medical Insurance –we pay 100% for you and 50% of your family's insurance premiums for health, vision, dental.

·      100% Company Paid AD&D Life Insurance

·      Work Life balance – 2 weeks of Paid Time Off, 5 Paid Sick Days, 6 Paid Company Holidays. No on-call.

·      SIMPLE IRA Retirement Plan with a 3% match, vested 100% on Day 1.

·      Fun, family-oriented, office environment

·      PAID TRAINING – Call Center, Call Center Management, Dispatch, Leadership

Our Core Values

·      Work from the assumption that people are good, fair, and honest.

·      C1 – Customers First!

·      Culture of caring and no enabling.

·      Bring more energy than you take.

·      See it, Say it, Directly and With Respect.

·      Bad News Early, Good News Often.

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Tony LaMartina Plumbing Company by visiting www.TonyLaMartinaPlumbing.com. When you're ready, please follow the directions at https://tony-lamartina-plumbing-company.nexstarrecruiter.com/ to apply for this position.

Equal Opportunity Employer