Customer Service/Quote Representative - Hultec Group

Position Title: Customer Service/ Quote Representative

Reports To: Customer Service Manager

Status: Regular Full-time

Location: The Woodlands (On-Site/Hybrid)

COMPANY OVERVIEW

Hultec is a global organization with products sold in over 100 countries, a leading designer, manufacturer and distributor of gaskets, pipe sealing solutions and other rubber products primarily for water, wastewater, stormwater and other industrial markets. 

We are building great innovative solutions to global water infrastructures; we participate in the wellness of people by providing a solution to how water is distributed through pipe systems that transport treated water from treatment plants to homes, businesses, and individual facilities.

We encourage our employees to collaborate and find solutions and work towards reaching common goals. We value hard work and dedication and want to cultivate a culture of accomplishment and well-thought-out execution. We believe in 'Team' because we know that we do not win alone but together. If you are ready for an opportunity where you can shine, this is it.

We are in the process of moving our headquarters from Fort Worth to The Woodlands, Texas.  During this transition, there will be some traveling to train with the team in Fort Worth.

Job Summary

We are looking for a customer service person to join our fast-paced team in The Woodlands. This role will report to our Customer Service Manager and will need to be a quick learner of our vendors and our product. A person must have ERP experience and have advanced knowledge of excel. Excellent customer service regarding pricing, availability and delivery, order placement and inquiries. Manufacturing experience preferred.

Responsible for the day-to-day operation of Customer Service

• Entering customer orders into the Global Shop ERP system.
• Updating and allocating inventory.
• Following up with customers on orders and quotes for lead times and prices changes.
• Manage the production of quotes including the outline, content, required forms, deadlines, etc. through CRM.
• Coordinate with key internal personnel to complete various sections of the quotes and drive to completion.
• Follow up and track performance of quote.
• Identifying potential problems ahead of time and coordinating with customers and the shipping department to ensure timely and accurate receipt of products.
• Interface with salesmen and Costa Rica staff on a constant basis to ensure inventory levels are kept at optimum levels.
• Customers' future needs are always anticipated.
• Review the RFQ to understand its intent, requirements, details, timing, and scope.
• Establish timing plan to accomplish SOW.
• Perform risk analysis of projects as required.
• Manage and coordinate incoming request for proposals, prioritizing and scheduling team members to meet customer requirements.

Requirements:

• A high school diploma or GED.
• Excellent planning, organizational and communication skills
• Ability to prioritize and manage multiple tasks simultaneously while paying close attention to details.
• Ability to interact with all levels of management while maintaining a positive, professional, and enthusiastic attitude.
• Strong interpersonal skills with the ability to function in a team-oriented environment.
• Proficient with MS Word and Power Point. and utilize Excel at an advanced level.
• Work well in a fast paced, time sensitive and deadline orientated environment.
• Project Management training and experience is a plus.
• Capable of calculating shipments with associated costs and delivery schedules including shipment sizing.

NOTE: The above statements are intended to describe the general nature and level of work being performed by staff assigned to this position. The above statements are not to be construed as an exhaustive list of all responsibilities, duties and skills that may be required. All staff may be required to perform duties outside their normal responsibilities as needed.

Hultec Group is an equal opportunity employer. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability or genetics. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.