Customer Service/Receptionist - Primary Location

Welcome to the Tsikalas Insurance Agency, where your career in customer service begins with us in Johnstown, Pennsylvania! We are seeking an enthusiastic and dedicated Customer Service/Receptionist to join our dynamic team. Our company thrives on fostering a positive and inviting environment where every team member's contribution is valued and celebrated. As the first point of contact for our clients, you will play a crucial role in representing our brand and ensuring exceptional service. Your engagement and warm demeanor will help us provide the best possible experience for our clients, whether they are seeking assistance, information, or solutions. If you are passionate about customer service and thrive in a supportive and friendly atmosphere, this is the perfect opportunity for you to grow and excel with the Allstate office of The Tsikalas Insurance Agency.

Salary Range: $28000.00 - $32000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Retirement Plan

Responsibilities

Customer Interaction: Greet and assist clients both in person and over the phone with their insurance-related inquiries.

Administrative Support: Manage scheduling appointments, maintain client records, and handle correspondence efficiently.

Policy Management: Assist clients with policy questions, updates, and documentation while ensuring accuracy.

Client Outreach: Proactively follow up with current and potential clients to ensure their satisfaction and explore new insurance needs.

Problem Solving: Address and resolve client issues promptly with a positive and professional attitude.

Office Management: Coordinate the daily activities of the office to ensure a smooth workflow.

High School diploma or equivalent required.

Previous experience in customer service or receptionist roles preferred.

Excellent verbal and written communication skills.

Proficient with office software (e.g., MS Office Suite) and basic familiarity with CRM systems.

Strong organizational and multitasking abilities.

Friendly and professional demeanor with a positive attitude.

Ability to work onsite in Johnstown, Pennsylvania.

Strong problem-solving skills and attention to detail.