Customer Service Rep - Bilingual French- - SNAP-ON ENGINEERING SERVICES CO
KENOSHA, WI
About the Job
JOB REQUIREMENTS: Overview CUSTOMER SERVICE REP - BILINGUAL
FRENCH-CANADIAN LOCATION: KENOSHA, WI Monday thru Friday, in office.
Start and End hours can range between 7am - 7pm. Note: Training approx.
8am-4:30pm-we can be flexible. Customer service representatives
interface directly with customers, assisting them with product
information, selection, and order processing. This activity is conducted
in a professional and friendly manner, requiring the ability to remain
calm in a fast, paced environment while managing the customer
expectations and making on-the-spot decisions. Additionally, work with
suppliers to place orders and follow-up with deliveries. Beyond customer
service the position includes broad responsibility for basic account
procedures and supporting various telephone campaigns. Responsibilities
* Receive incoming calls, faxes and internet orders from customers and
enter into an order entry system. * Receive and respond to customer
requests for product information, product availability, pricing, order
status, track shipments, billing questions, return goods (RGA), loaner
tools, program recommended products, etc. * Maintain an excellent
understanding of the various program product offerings and suppliers. *
Present customer with new program offerings, websites and promotions
offered. * Issue purchase orders to meet all customer orders as needed.
* Interact with authorized suppliers when technical data or answers are
needed for customers. * Support outgoing telemarketing campaigns as
needed. * Drive cross-training to support all programs effectively. *
Communicate clearly with customers while remaining sensitive to the
ongoing conversations in the all center. Qualifications * Associates
degree, equivalent to two years related experience. * Must possess
excellent communication skills. * The ability to consistently maintain
a professional and positive attitude when dealing with customers. *
Multi-task with accuracy and promptness in a busy call center
environment. * Proficient data entry skills. * Computer skills: basic
knowledge of Microsoft Office. * Call center customer service
experience. * Understanding of basic accounting procedures and
principles. * Product knowledge or aptitude for technical automotive
applications of tools and equipment. * Ability to interface
cooperatively with customer service and all related departments.
* APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjA1ODQyLjg3NzBAc25hcG9uY29tcC5hcGxpdHJhay5jb20
FRENCH-CANADIAN LOCATION: KENOSHA, WI Monday thru Friday, in office.
Start and End hours can range between 7am - 7pm. Note: Training approx.
8am-4:30pm-we can be flexible. Customer service representatives
interface directly with customers, assisting them with product
information, selection, and order processing. This activity is conducted
in a professional and friendly manner, requiring the ability to remain
calm in a fast, paced environment while managing the customer
expectations and making on-the-spot decisions. Additionally, work with
suppliers to place orders and follow-up with deliveries. Beyond customer
service the position includes broad responsibility for basic account
procedures and supporting various telephone campaigns. Responsibilities
* Receive incoming calls, faxes and internet orders from customers and
enter into an order entry system. * Receive and respond to customer
requests for product information, product availability, pricing, order
status, track shipments, billing questions, return goods (RGA), loaner
tools, program recommended products, etc. * Maintain an excellent
understanding of the various program product offerings and suppliers. *
Present customer with new program offerings, websites and promotions
offered. * Issue purchase orders to meet all customer orders as needed.
* Interact with authorized suppliers when technical data or answers are
needed for customers. * Support outgoing telemarketing campaigns as
needed. * Drive cross-training to support all programs effectively. *
Communicate clearly with customers while remaining sensitive to the
ongoing conversations in the all center. Qualifications * Associates
degree, equivalent to two years related experience. * Must possess
excellent communication skills. * The ability to consistently maintain
a professional and positive attitude when dealing with customers. *
Multi-task with accuracy and promptness in a busy call center
environment. * Proficient data entry skills. * Computer skills: basic
knowledge of Microsoft Office. * Call center customer service
experience. * Understanding of basic accounting procedures and
principles. * Product knowledge or aptitude for technical automotive
applications of tools and equipment. * Ability to interface
cooperatively with customer service and all related departments.
* APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjA1ODQyLjg3NzBAc25hcG9uY29tcC5hcGxpdHJhay5jb20
Source : SNAP-ON ENGINEERING SERVICES CO
