Customer Service Rep - AGE Industries
Cibolo, TX 78108
About the Job
POSITION TITLE: CUSTOMER SERVICE REPRESENTATIVE
REPORTS TO: Customer Service Manager
SUMMARY
Take and process customer orders and address all customer inquiries and complaints.
DUTIES AND RESPONSIBILITIES:
DUTIES AND RESPONSIBILITIES:
- Take customer orders either directly from customers or sales representatives.
- Place orders on a timely basis for purchases of materials and supplies to be used in production.
- Handle customer complaints and questions and follow-up with appropriate internal personnel as required.
- Maintain customer files.
- Process new items and build spec according to provide files.
- Process purchase orders.
- Coordinate with accounting to process customer credits.
- Record and distribute customer order changes.
- Email confirmations to customers
- Assist sales personnel as appropriate and assist in generating supplemental sales.
- Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer
- Complies with company policies and procedures.
- Additional duties as assigned by management.
EDUCATION and/or EXPERIENCE
- High school diploma or GED
- Candidates are PREFERRED who offer the following:
- Experience working in a manufacturing environment
- Computer data-entry experience (is a must)
- Experience in the corrugated box industry
LANGUAGE SKILLS
- Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.
MATHEMATICAL SKILLS
- Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
REASONING ABILITY
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.
TECHNICAL SKILLS
- Application knowledge and skill for computer data entry
- Application knowledge of products and production processes
- Quality standards – both ISO and QS
PHYSICAL DEMANDS
- Employee is regularly required to walk and talk and hear, stand, and sit. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Source : AGE Industries
