Customer Service Rep CSC - Lincare

This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).

Job Responsibilities:

      • Actively participates in the training of all Customer Service personnel, including new hires

      • Deletes, corrects, or re-enters patient orders as deemed necessary

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      • Successfully manage both inbound and outbound phone calls in a positive and professional manner

      • Read and analyze documents such as patient orders

      • Effectively communicate with health care professionals and patients

      • Carry out oral and written instructions

      • Enter patient and medical information using company software

      • Work both independently and as part of a team

      • Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment

      • Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly

Education and Experience:

      • High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience

      • Computer entry experience necessary

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled