Customer Service Rep-Full Time!! - The Redden Agency

The Redden Insurance Agency is committed to providing exceptional insurance services to our clients. We pride ourselves on our personalized approach, ensuring every customer feels valued and understood. We are looking for a dedicated Customer Service Representative to join our dynamic team.

We are seeking a friendly, outgoing, and organized individual to join our team as a Customer Service Representative. The ideal candidate will be a people person who never meets a stranger, possesses excellent follow-up skills, and can obtain an insurance license. Youll need to thrive in a fast-paced environment, manage multiple tasks efficiently, and prioritize well.

Salary Range: $35000.00 - $55000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Career Growth Opportunities

Mon-Fri Schedule

Evenings Off

Responsibilities

• Assist customers with billing inquiries and policy changes.
• Discuss and educate customers on various coverages.
• Conduct policy reviews with customers to ensure they have the appropriate coverage.
• Develop and maintain strong relationships with customers.
• Identify and uncover new sales opportunities through cross-selling.
• Assist customers in filing claims and guide them through the claims process.
• Onboard new customers, ensuring a smooth transition and understanding of their policies.
• Work in a fast-paced environment while handling multiple customer inquiries and tasks.

• Friendly, outgoing personality with a passion for helping people.
• Highly organized with excellent follow-up skills.
• Ability to multi-task and work efficiently in a fast-paced setting.
• Strong communication and interpersonal skills.
• Must be able to obtain an insurance license (training provided).
• Previous experience in customer service or insurance is a plus but not required.