Customer Service Rep II PHHJP00022465 - Philips

Summary

​Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. 

Performs, as a skilled worker, a number of Customer Service support tasks. 

Determines, based upon professional knowledge, HOW best to approach the task and how to solve abnormalities. 

Analyses abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it. Completes work with a limited degree of supervision.

Roles & Responsibilities

Interacts with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions.

Performs, as a skilled worker, a number of Customer Service support tasks.

Determines, based upon professional knowledge, How best to approach the task, and how to solve abnormalities.

Analysis abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it.

Completes work with a limited degree of supervision​​

Minimum Qualifications

Experience: 2-5 years of experience in position or specialization.

Education: High-school/Associates or equivalent experience if applicable. Certification if applicable.

Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

First point of customer contact for general inquiries like pricing, products, scheduling etc.

Builds and maintain the business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Although this is not a mandatory requirement, SAP/Oracle requirement is a nice have.​

​*Attention to detail a must
​*Has an above Basic level of skill with Excel
​*Some phone work will be required​​