Customer Service Rep III - Abacus Service Corporation
Atlanta, GA 30339
About the Job
Description:
This position requires resolving basic customer requests with the ability to explain basic company policies to customers in a pleasant and professional manner, identify who will handle more complex calls and transfer accordingly. The rep will refer sales leads. May use FPL s Predictive Dialer System to contact all types of customers regarding their past due accounts and respond to their requests, inquiries or complaints. Position emphasizes public relations (Assist Agencies Inquiries & MESP) and effective Revenue Risk Management as well as provides a variety of information regarding the company.
Attachment:
Job Title: Customer Service & Administrative Support Contractor (Including Office Management & Executive Assistant Duties) Contract to Hire
Location: Atlanta, Georgia (In Office)
Job Overview:
NextEra Energy is seeking a versatile and dedicated contractor to assist with various customer service and administrative tasks, along with office management and executive assistant responsibilities in Georgia. The ideal individual for this hybrid role will possess a positive attitude, strong attention to detail, and efficiency in task completion. This position offers an exciting opportunity for growth and development, including the potential to transition into mass markets for Georgia in the future.
Key Responsibilities:
1. Answering Inbound Calls:
"
Payment Processing: Handle payments from customers efficiently and ensure accuracy.
"
Bill Explanations: Provide clear and concise explanations of customer bills.
"
Service Calls: Manage stop service calls and schedule turn-ons for holdover customers during seasonal periods.
"
Voicemail Management: Return voicemails related to general activities such as payments and bill explanations.
2. Check Processing:
"
Ensure timely processing of received checks.
"
Adapt to the transition to lockbox processing, while continuing to handle direct payments as required.
3. Managing Customer Service Email Inbox:
"
Credit Card Processing: Process single-use credit cards.
"
Bill & Service Requests: Handle bill explanations, stop service requests, and callback requests.
"
Invoice Requests: Respond to invoice requests and forward emails to the appropriate parties.
4. Sales Support:
"
Seasonal Scheduling: Schedule seasonal turn-offs in the spring based on provided lists.
"
Post-Deal Processing: Manage post-deal activities after marking deals as WON in PipeDrive.
"
Renewal Agreements: Enter renewal agreements into FireBill and send confirmations to customers.
"
Customer Enrollment: Enroll new customers and assist with renewal rate plan entry for large customers.
"
Ownership Transfers: Manage ownership transfers, especially for accounts with multiple meters once at an expert level.
5. Office Management:
"
Act as the office representative, ensuring supplies like coffee and snacks are well-stocked.
6. Executive Assistant Duties:
"
Travel Arrangements: Handle travel bookings and logistics.
"
Schedule Management: Maintain and manage the executive's schedule, coordinating meetings and appointments.
"
Expense Reporting: Process and report expenses accurately and in a timely manner.
"
Administrative Support: Provide additional support to the executive as required, such as preparing documents, setting up conference calls, and other administrative tasks.
Additional Responsibilities:
"
While initial tasks are outlined, the role may evolve to include additional duties as identified by supervisors.
"
The ideal candidate should be open to developing their skills and responsibilities over time.
Qualifications:
"
Strong customer service skills.
"
Attention to detail and ability to work efficiently.
"
Positive attitude and adaptability to new tasks and changing responsibilities.
"
Basic understanding of check processing and credit card transactions.
"
Experience with customer service software and tools is a plus.
"
Excellent organizational and time management skills.
"
Ability to manage travel arrangements, schedules, and expense reports.
"
Ability to manage multiple tasks without extensive supervision once fully trained.
Why Join Us:
This position provides the opportunity to support key staff members, enabling them to focus on expanding their market knowledge and entering new sectors. You will be instrumental in ensuring the efficient operation of the Georgia office and contribute to the overall growth and success of NextEra Energy. By consolidating roles into one, you will have a varied and dynamic work experience.
If you are ready to take on a role that offers growth opportunities and the chance to make a significant impact, we encourage you to apply.
To Apply:
Please submit your resume and a cover letter detailing your relevant experience and explaining why you would be an excellent fit for this role.
NextEra Energy is an equal opportunity employer and welcomes applicants from diverse backgrounds. We look forward to receiving your application and discussing how you can become a part of our dynamic team.
This position requires resolving basic customer requests with the ability to explain basic company policies to customers in a pleasant and professional manner, identify who will handle more complex calls and transfer accordingly. The rep will refer sales leads. May use FPL s Predictive Dialer System to contact all types of customers regarding their past due accounts and respond to their requests, inquiries or complaints. Position emphasizes public relations (Assist Agencies Inquiries & MESP) and effective Revenue Risk Management as well as provides a variety of information regarding the company.
| All NextEra Energy Contingent Workforce Program (CWP) assignments are eligible for worker furlough. Typical furlough schedules coincide with select national holidays, but may be subject to change. Suppliers will be notified by the CWP of those workers impacted and the applicable furlough dates prior to each furlough period. | ||
|---|---|---|---|
| GXA - GEXA Energy LP Houston TX - 0000152965 | ||
| No | ||
| For all positions indicating driving requirements, supplier must hold validation of non-restricted current driver''s license and demonstrate the following: no alcohol/drug related driving offenses within the previous five years and/or the license is not currently suspended or restricted related to hours of driving or reason for driving. | ||
| (No Value) | ||
| No | ||
| N/A | ||
| Nuclear workers requiring unescorted badge access will follow onsite in-processing procedures. All others will be required to complete Non-Nuclear pre-assignment screenings through their staffing supplier. Please contact CWP with any questions: cwp@nexteraenergy.com or 561-694-4761. | ||
| No | ||
| No | ||
| N/A | ||
| No |
| Standard Shift (8-5) |
|---|
| Hours per Day | 8 |
|---|---|
| Hours per Week | 40 |
| Total Hours | 1,032.00 |
Attachment:
Job Title: Customer Service & Administrative Support Contractor (Including Office Management & Executive Assistant Duties) Contract to Hire
Location: Atlanta, Georgia (In Office)
Job Overview:
NextEra Energy is seeking a versatile and dedicated contractor to assist with various customer service and administrative tasks, along with office management and executive assistant responsibilities in Georgia. The ideal individual for this hybrid role will possess a positive attitude, strong attention to detail, and efficiency in task completion. This position offers an exciting opportunity for growth and development, including the potential to transition into mass markets for Georgia in the future.
Key Responsibilities:
1. Answering Inbound Calls:
"
Payment Processing: Handle payments from customers efficiently and ensure accuracy.
"
Bill Explanations: Provide clear and concise explanations of customer bills.
"
Service Calls: Manage stop service calls and schedule turn-ons for holdover customers during seasonal periods.
"
Voicemail Management: Return voicemails related to general activities such as payments and bill explanations.
2. Check Processing:
"
Ensure timely processing of received checks.
"
Adapt to the transition to lockbox processing, while continuing to handle direct payments as required.
3. Managing Customer Service Email Inbox:
"
Credit Card Processing: Process single-use credit cards.
"
Bill & Service Requests: Handle bill explanations, stop service requests, and callback requests.
"
Invoice Requests: Respond to invoice requests and forward emails to the appropriate parties.
4. Sales Support:
"
Seasonal Scheduling: Schedule seasonal turn-offs in the spring based on provided lists.
"
Post-Deal Processing: Manage post-deal activities after marking deals as WON in PipeDrive.
"
Renewal Agreements: Enter renewal agreements into FireBill and send confirmations to customers.
"
Customer Enrollment: Enroll new customers and assist with renewal rate plan entry for large customers.
"
Ownership Transfers: Manage ownership transfers, especially for accounts with multiple meters once at an expert level.
5. Office Management:
"
Act as the office representative, ensuring supplies like coffee and snacks are well-stocked.
6. Executive Assistant Duties:
"
Travel Arrangements: Handle travel bookings and logistics.
"
Schedule Management: Maintain and manage the executive's schedule, coordinating meetings and appointments.
"
Expense Reporting: Process and report expenses accurately and in a timely manner.
"
Administrative Support: Provide additional support to the executive as required, such as preparing documents, setting up conference calls, and other administrative tasks.
Additional Responsibilities:
"
While initial tasks are outlined, the role may evolve to include additional duties as identified by supervisors.
"
The ideal candidate should be open to developing their skills and responsibilities over time.
Qualifications:
"
Strong customer service skills.
"
Attention to detail and ability to work efficiently.
"
Positive attitude and adaptability to new tasks and changing responsibilities.
"
Basic understanding of check processing and credit card transactions.
"
Experience with customer service software and tools is a plus.
"
Excellent organizational and time management skills.
"
Ability to manage travel arrangements, schedules, and expense reports.
"
Ability to manage multiple tasks without extensive supervision once fully trained.
Why Join Us:
This position provides the opportunity to support key staff members, enabling them to focus on expanding their market knowledge and entering new sectors. You will be instrumental in ensuring the efficient operation of the Georgia office and contribute to the overall growth and success of NextEra Energy. By consolidating roles into one, you will have a varied and dynamic work experience.
If you are ready to take on a role that offers growth opportunities and the chance to make a significant impact, we encourage you to apply.
To Apply:
Please submit your resume and a cover letter detailing your relevant experience and explaining why you would be an excellent fit for this role.
NextEra Energy is an equal opportunity employer and welcomes applicants from diverse backgrounds. We look forward to receiving your application and discussing how you can become a part of our dynamic team.
Source : Abacus Service Corporation
