Customer Service Rep III - NLB Services

**Job Description: SkyProfessor**

**Position Overview:**
The SkyProfessor role is an essential part of the team, responsible for providing support to Flight Attendants with their iPhones and iPads. You will be tasked with answering support calls, troubleshooting device issues, and resolving cellular connectivity challenges. This position ensures that our Flight Attendants have the tools and support they need to perform their roles efficiently.

**Key Responsibilities:**
- Provide technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular connectivity.
- Respond to support calls in a timely manner, offering resolutions to ensure minimal disruption to Flight Attendant operations.
- Assist with device setup, updates, and ongoing technical troubleshooting.
- Collaborate with other team members to resolve recurring issues and improve support processes.

**Schedule:**
- The SkyProfessor team operates 19 hours a day, 7 days a week.
- Availability is required for nights, weekends, and holidays as part of the rotating schedule.

**Qualifications:**
- Strong knowledge of iPhone and iPad functionality, including software updates and cellular connectivity troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment with a commitment to customer service.

**Preferred Experience:**
- Previous experience in technical support or a similar role.
- Familiarity with airline or aviation industry operations is a plus.
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Quals--
2+ years in a customer service role, call center a plus in a technical support role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.