Customer Service Rep. Lead - Kane Logistics

Description of the Position:

Lead and train Customer Service team in logistics office and warehouse ensuring that phones are being answered and customer and vendor inquiries are addressed in a timely manner for the business needs. Will follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed. In addition, the candidate will observe all company safety rules and assist in enforcement as appropriate.





Responsibilities:


* Weekly Operations Report update sent to General Manager Distribution Center Manager and Warehouse Supervisor.
* Trains, delegates and supports training of new CSR's and/or of newly added tasks to CSR's
* Process ancillaries.
* Lead, execute and delegate the process of entering Chep/Peco truck dailys and emails to customer, ID Logistic leadership team and Inventory Control team
* Assists other CSR's with daily issues.
* Updating DC breakdown of volumes.
* Input invoices into computer system.
* End of month billing and reconciliation.
* Inputting and receiving purchase orders.
* Inputting inbounds and outbound into applications.
* Identify, research, and resolve customer issues using the computer system.
* Follow-up on customer inquiries not immediately resolved.
* Research billing issues.
* Research misapplied payments.
* Recognize, document and alert the supervisor of trends in customer and vendor calls.
* Order office supplies through approved vendors.
* Supply safety vests and visitor badge for guests and vendors.
* Keep updated files of all vendors including invoices and purchase order numbers.
* Visitor log update.
* Weekly Operations Report update sent to leadership team and clients
* Lead, execute and delegate process and keep track of inbounds and outbounds on a daily basis and keep ID Logistic leadership and client informed.
* Transfer customer calls to appropriate associate
* Identify, research, and resolve customer issues using the computer system
* Recommend process improvements.
* Answer phones and respond to customer requests
* Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
* Observe all company safety rules and assist in enforcement as appropriate.
* Other duties as assigned.

Pay - $21.00 per hour



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* Associate's degree (A. A.) or equivalent from two-year college or technical school; or one
year related experience in inventory control and/or training; or equivalent combination of
education and experience.
* Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals.
* Ability to write routine reports and correspondence and the ability to speak effectively
before groups of customers or employees of organization.
* Ability to calculate figures and amounts such as percentages and volume.
* Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists.
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule
form.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled