Customer Service Rep, Long term care - Lincare

This remote [Jacksonville/St Augustine, FL area] position requires a dedicated area at home that is quiet and free of distractions, with strong internet/Wi-Fi connection to communicate with customers and internal staff. The employee must be able to use a headset and laptop provided by the company. When needed, there will be in-person training and meetings with management.

This employee takes calls from Long Term Care customers, enter orders, and dispatches to the appropriate service center.

Job Responsibilities:

      • Account Management Duties

      • Data entry, detail oriented and problem solving skills

      • Follow up with internal departments for customer resolution

      • Answer questions and troubleshoot customer issues

      • Timely responses and accountable for productivity

      • Positive attitude , team player , results oriented

      • Read and analyze documents such as customer orders

      • Effectively communicate with co-workers and customers alike

      • Help with the training of employees

      • Apply common sense understanding to carry out oral and written instructions

Education and Experience:

      • High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience

      • Computer literacy is necessary

Physical Demands:

The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled