Customer Service Rep. - TEKsystems

Description:

The Customer Service Representatives will be taking inbound calls regarding benefits and claims status. They'll be handling between 50-70 calls per day.

Job Summary

• Handle incoming and outgoing phone calls from providers and members.

Essential Functions:

• Answer provider phone questions regarding claim status and benefits

• Assist with enrollee phone questions regarding claim status and benefits

Nonessential Functions:

• Other duties as assigned or appropriate

Education/Qualifications:

• Excellent phone skills/etiquette

• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key

• Qiclink experience

• Six months call center experience required

• Excellent verbal and written communication skills

• Proven experience in a professional office environment

• Proven customer service experience required

• Medical insurance background preferred

• High school diploma or equivalent and 1-2 years related experience.

• Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more

Skills:

customer service, Healthcare, wpm, medical terminology, Excel, outlook, call resolution, Call, WPS, Dean, SSM, TASC

PAY: 17-20/hr, CTH

Top Skills Details:

customer service,Healthcare,wpm

Additional Skills & Qualifications:

Insurance Knowledge

Medical Terminology

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.