Customer Service Rep. - FFAM360 Heathcare

Customer Service Representative
Job Summary: The Customer Service Representative is responsible for providing professional customer service and builds rapport with customers through telephone contact. The most essential responsibilities of this role will be to assist our Clients with updating and analyzing the delinquency of customer accounts in our database system. This role is responsible for delivering first-class customer service in every interaction phone or email.


Job Duties- – The duties of this position include but are not limited to the following:

• Provide exemplary customer service and problem-solving via phone, email, and chat
• Identify each customer's needs and determine the next appropriate action, which may include clarifying charges, adding, updating, and resolving complaints
• Collect outstanding balances and/or negotiate appropriate payment arrangements
• Working knowledge of the FDCPA, State Collection Laws, and work policies and procedures
• Enter data provided by the customer accurately into appropriate systems
• Meet and EXCEED personal and team targeted levels of customer service creating a great customer experience
• Conduct all job tasks, duties, phone calls, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies
• Follow-up on customer's promise to pay and payment commitments to ensure a positive resolution.
• Effectively prioritize work to ensure efficiency
• Maintain customer confidentiality
• Other duties as assigned

Skills

• Ability to work in a fast-paced environment with strong organizational and multi-tasking skills
• Ability to work well in a team environment
• Must be able to present oneself professionally to customers, teammates, and all internal and external partners
• Strong attention to detail with time management and decision-making skills but also described as someone with high energy and driven to be the best
• Self-motivated and positive
• Basic PC knowledge, including Windows, email, and other computer applications
• Must type 45 WPM

Qualifications

Satisfactory preliminary criminal history background check determination and a
satisfactory drug screening. The ability to perform this job successfully and perform each duty essentially. Previous experience in customer service and/or related industry preferred but not required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED. One year minimum customer service experience.