Customer Service Rep (Orders/Tickets No Calls) - TEKsystems

Description: As a Customer Service Representative, you will be responsible for closing Web Cases on the Dealer Experience team. These Web Cases will be orders that need to be entered in via Salesforce system, you will also follow up and keep in close communication with the customer through the lifecycle of the order. Job Functions / Responsibilities: - Advise Dealers concerning order status and changes, shipping information, product availability, product programs, and pricing policies. - Negotiate vendor availability and lead times based on Dealer needs. - Resolve issues pertaining to shipments, expediting and special order handling while providing a high level of service. - High volume of customer interaction through MS Outlook, updating on orders. - Special Projects as needed. Additional Skills & Qualifications: - Customer service experience requiring the ability to resolve complex issues without a script/step-by-step instructions. - Demonstrated critical thinking ability - Demonstrated problem solving ability - Strong computer literacy and experience navigating multiple applications to perform job duties - Excellent written/e-mail communication Preferred, but not required: - Salesforce experience - Bachelor's Degree Work Environment: On-site in office with Dealer's Experience team (about 17 total members) plus direct manager. Monday-Friday 8 hour days. Can start between 7:00AM-8:30AM depending on what works best for the candidate. During training, start time will be between 7:30AM-8:00AM. ? DRESS CODE: Dress code is business professional. Examples of appropriate clothing include everything from suits, business dresses, and blazers to slacks, skirts, khakis, sweaters, blouses and collared shirts including polo shirts. No jeans. Tight or revealing clothing and athletic or gym gear including stretch leggings are considered inappropriate. Casual sandals, flip flops, and athletic shows are not acceptable footwear. Hats are not appropriate in the office accept head covers for medical or religious purposes. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: Medical, Dental & Vision 401(k)/Roth Basic/Supplemental Life & AD&D Short and long-term disability HSA & DCFSA Transportation benefits Employee Assistance Program Company Paid Time off or State Sick Leave #prioritywest About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.