Customer Service Rep - Axelon Services Corporation
Oriskany, NY 13424
About the Job
Max pay : $20/hr
Candidate needs to be based out of Oriskany, NY and will need to work hybrid in office while training. Position will move to fully remote after training, may need to come into the office once per month or as requested.
Job Description:
Responsible for receiving and handling customer telephone inquiries. Perform follow-up activity (send a letter, return a call, refer a case) as applicable. Review Group Life claims submission for completeness and accuracy. Records data in the Group Life Claims system for adjudication and payment to the Beneficiary. May also be responsible for setting up new claims, processing incoming mail, and handling expired call-ups.
1. Receive and handle telephone calls on the FEGLI customer service 800 #.
2. Make return telephone calls as required to handle the original customer inquiry.
3. Use FEGLI claims system to access information required to handle customer inquiries; identify OFEGLI case owners; enter comments into comment window; and complete and print or send phone slips as applicable.
4. Build new claims as well as review and process noncomplex claims (such as single or multi beneficiary or dependent coverage s) Consult with Manager on special customer inquiries.
5. Determine if customer inquiry needs to be referred for follow-up. Review and determine next steps on expired call ups and perform any necessary follow-ups regarding the claim.
6. Clearly and concisely communicate content of inquiry and levels of urgency to data and CMS owners via phones slips and comments.
7. Send and receive (standardized) e-mail for communication with agencies/OFEGLI staff and managers.
8. Processing incoming mail for new and existing claims.
9. Write manual letters and correspondence on FEGLI life claims.
Required experience:
1-2 Years customer service experience in a call center environment
Administrative background preferred
Hours for the position are typically 8:00am EST to 4:30pm EST.
Candidate needs to be based out of Oriskany, NY and will need to work hybrid in office while training. Position will move to fully remote after training, may need to come into the office once per month or as requested.
Job Description:
Responsible for receiving and handling customer telephone inquiries. Perform follow-up activity (send a letter, return a call, refer a case) as applicable. Review Group Life claims submission for completeness and accuracy. Records data in the Group Life Claims system for adjudication and payment to the Beneficiary. May also be responsible for setting up new claims, processing incoming mail, and handling expired call-ups.
1. Receive and handle telephone calls on the FEGLI customer service 800 #.
2. Make return telephone calls as required to handle the original customer inquiry.
3. Use FEGLI claims system to access information required to handle customer inquiries; identify OFEGLI case owners; enter comments into comment window; and complete and print or send phone slips as applicable.
4. Build new claims as well as review and process noncomplex claims (such as single or multi beneficiary or dependent coverage s) Consult with Manager on special customer inquiries.
5. Determine if customer inquiry needs to be referred for follow-up. Review and determine next steps on expired call ups and perform any necessary follow-ups regarding the claim.
6. Clearly and concisely communicate content of inquiry and levels of urgency to data and CMS owners via phones slips and comments.
7. Send and receive (standardized) e-mail for communication with agencies/OFEGLI staff and managers.
8. Processing incoming mail for new and existing claims.
9. Write manual letters and correspondence on FEGLI life claims.
Required experience:
1-2 Years customer service experience in a call center environment
Administrative background preferred
Hours for the position are typically 8:00am EST to 4:30pm EST.
Source : Axelon Services Corporation
