Customer Service Rep - Supreme Talent

Our client, a leading manufacturing company, is seeking a highly detail-oriented Customer Service Representative with experience in order management and production coordination.

The ideal candidate will manage customer accounts, process orders accurately, and act as a liaison between customers and the production team.

Responsibilities:

• Receive and process customer orders, ensuring accuracy and timely entry into the system.
• Communicate effectively with the production team to ensure all customer specifications and requirements are clearly understood and met.
• Manage customer accounts, providing exceptional service and addressing any inquiries or issues promptly.
• Coordinate with logistics and shipping to ensure timely delivery of orders.
• Maintain detailed records of customer interactions and transactions, including order details, comments, and complaints.
• Monitor order progress and update customers on the status, resolving any delays or issues proactively.
• Assist in the preparation of quotes and proposals for potential and existing clients.
• Collaborate with sales and marketing teams to identify and pursue new business opportunities and maintain strong client relationships.

Qualifications:

• 3+ years of experience in customer service or account management within a B2B manufacturing environment.
• Exceptional attention to detail and organizational skills, with the ability to manage multiple accounts and tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
• Proficiency in order management systems and CRM software. Experience with ERP systems is a plus.
• Strong problem-solving skills and the ability to handle customer complaints and issues effectively.
• Ability to work collaboratively with cross-functional teams, particularly production, logistics, and sales.
• Proactive and self-motivated, with a commitment to providing excellent customer service and achieving company goals.

Location: Parsippany, NJ
Salary: $70K