Customer Service Rep - Senior - SGA Inc.
Kansas City, MO
About the Job
Software Guidance & Assistance, Inc., (SGA), is searching for an Customer Service Rep – Senior for a CONTRACT assignment with one of our premier Insurance Services clients in Kansas City, MO .
Responsibilities :
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.
Responsibilities :
- Data Management: Accurately enter data from Excel spreadsheets into our proprietary systems, ensuring no detail is overlooked.
- Quality Assurance: Conduct thorough data audits to validate the accuracy of the data entered and identify any discrepancies.
- Autonomy: Manage tasks independently, demonstrating initiative and problem-solving skills.
- Customer Service: Process customer orders with precision, draft professional correspondence, and address customer inquiries to maintain high satisfaction levels.
- Knowledge Application: Apply understanding of industry-standard practices and procedures to daily tasks.
- Guideline Adherence: Follow detailed instructions and established guidelines to execute job functions effectively.
- Supervision: Operate under immediate supervision, with a focus on team collaboration and achieving shared goals.
- Reporting: Maintain open lines of communication with supervisors and managers, providing regular updates on task progress.
- Experience: Minimum of 1-2 years in data entry or data auditing roles.
- Education: Must possess at least a high school diploma or GED. Additional certification or training in data management is a plus.
- Technical Proficiency: Strong command of Microsoft Office Suite (Excel, Word, Outlook) and the ability to quickly learn and use other database software.
- Computer Skills: Robust computer literacy, with a knack for learning new technologies and software.
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.
Source : SGA Inc.
