Customer Service Rep - Skincare at The Planet Group

Customer Service Representative - Skincare
Contract
Hybrid – 2 days in office

Pay Range: $18-20

Must Haves:
***Corporate retail experience
Familiarity with corporate retail
SKU knowledge

Preferred:
N/a

Summary/Description:
As a Merchandise Coordinator, you will be the key support role to the merchant team assisting on all aspects of the day to day needs of the business. You will play a pivotal role in team admin, reporting, and data entry for product assortments. 
Responsibilities:

• Prepare for all brand meetings (schedule meetings, prepare reports and agenda, order lunches)
• Conduct weekly and monthly reports (including sku, location, collection and subclass), send out Vendor monthly reports, and adhoc reports for merchant team
• Communicate consistently with internal and external stakeholders
• Assortments: sku creation and maintenance, track artwork deadlines
• Oversee comp collection and organization: requesting comps from vendors, organizing comps, and owning them when requested from other departments
• Handle monthly Vendor Damage and Tester recovery, tester allocation requests, Running tester reports, Gratis Collection, and Co-Op Collection
• Manage hotline online

Experience:

• 1-3 years of relevant professional corporate experience
• Ability to prioritize- consistently, accurately and in a timely manner
• Strong attention to detail
• Ability to manage ambiguity with projects and processes
• Team player with a positive attitude
• Ability to navigate complexities within a corporate setting
• Strong verbal and written communication skills
• Flexible in fast-paced and often-changing environment
• Proficiency with MS Office, advanced Excel skills preferred

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