Customer Service Rep - Masters Transportation

Job Summary:

The Customer Service Representative is extremely detailed, exhibits a high sense of accountability for workload, and enjoys process improvement and management. Ability to manage multiple tasks and priorities and is a self-motivated individual who can actively engage. 

Essential Functions:

• Answer calls from customers and respond to emails and other inquiries promptly and professionally.  
• Provide information on our commercial/personal rental services.  
• Assist customers with booking and scheduling their rentals.  
• Handle customer complaints, inquiries, and requests. Document customer interactions and provide follow-up as needed. Monitor customer feedback and provide insights to management. 
  

Competencies:

• Product Expertise.
• Customer Service.
• Interpersonal skills.
• Problem-Solving skills.
• Communication skills.

Work Environment: Office

Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Required Education/Experience/Certifications:

 High School Diploma or GED 

Previous customer service experience

Familiarity and experience with basic computer and phone equipment

CRM software experience a plus

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

AAP/EEO Statement

Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.