Customer Service Representative 1 2024 - Truth For Life

Matthew 9:37–38

Then he said to his disciples, “The harvest is plentiful, but the laborers are few; therefore pray earnestly to the Lord of the harvest to send out laborers into his harvest.”

Are you passionate about serving others and making a difference? At Truth For Life, we’re seeking a dedicated Customer Service Representative to join our team. As a vital part of our organization, you’ll play a crucial role in ensuring that our supporters receive exceptional service. Here’s what you’ll be doing:

• Answering Phones and Emails: You’ll be the friendly voice on the other end of the line, addressing inquiries, providing information, and assisting donors and listeners. Whether it’s a prayer request or a technical question, you’ll handle it with grace and efficiency.
• Processing Donations: Every gift matters, and you’ll be responsible for accurately processing donations. Your attention to detail and commitment to excellence will help us steward these resources effectively.
• Glory of God: Above all, your work is not just a job—it’s a ministry. As a Customer Service Representative, you’ll serve with the understanding that every interaction is an opportunity to reflect God’s love and grace. Whether you’re resolving an issue, praying with a listener or helping someone find just the right message you’ll do it all for His glory.

If you’re a compassionate communicator, organized, and motivated by faith, we invite you to join our team. 

Primary accountabilities:

• Understand and embrace our desire to see unbelievers converted, believers established, and local churches strengthened.
• Handle phone calls, e-mail, and postal mail from listeners in the U.S., Canada, and other countries.
• Respond to listener communication in a professional, courteous, and prompt manner.
• Process orders and donations.
• Troubleshoot and assist customers with basic technical difficulties (i.e. downloading an MP3 file, troubleshooting online account setup, app download and installation, etc).
• Update and maintain listener accounts in the constituent database.
• Prioritize and organize daily projects based upon degree of importance and level of urgency.
• Answer questions and help listeners find specific teachings and other resources.
• Field listener feedback and prayer requests.
• Actively seek to stay connected to ministry happenings through the daily broadcast, emails, and website features.

Essential skills and abilities:

• Excellent verbal and written communication skills with emphasis on phone etiquette.
• Attention to detail and desire for quality service.
• Proficient in Microsoft Office.
• Proactive approach to learning and customer service.
• Strong computer skills and experience with windows based systems.
• Ability to type 70 words per minute.
• Keen ability to actively listen and anticipate questions.
• Ability to multi-task.
• Ability to handle consecutive phone calls efficiently and effectively.

Customer service or professional phone operator experience is preferred but not required.

This position is based in our Cleveland, Ohio office, where we can see and support one another face-to-face, collaborate throughout the day, and enjoy espresso together!  (Or Hot Chocolate if you're not a coffee fan...).