Customer Service Representative 1 - Judge Group

Title: Customer Service Representative 1

Location: Bothell WA 

Duration: 3+ Months (Convert-To-Hire)

Responsibilities:

• Receive, review and process customer purchase orders via manual entry into PAC ERP system, EDI transmissions, and/or customer-owned systems/ supplier portals.
• Enter PGA requirements to secure parts demand before customer purchase orders have been received to protect lead times.
• Manages spares and service parts ordering including coordination of certification requirements with customers as required, outside of program related activity.
• Coordinate with Program Management to monitor and provide status on customer’s equipment orders and deliveries and overall program status, with third party suppliers, aircraft OEMs and customers to meet overall program requirements. Identify all potential delivery delays and notification of Program Managers/Regional Directors on critical delays.
• Facilitate flow of orders and product expedites through PAC’s Supply Chain, to meet customer and field requirements. Expedite requests are based on contractual and service level agreements; specifically, to support OEM/Seat Supplier business partners.
• Communicate and distribute reports and trend analysis for order and delivery status to internal/external customers as required.
• Maintain all relative order transaction data in PAC’s system of record per SOX and internal compliance requirements.
• Monitor engineering drawing change requirements and respond to those changes that have impact to parts entered on sales orders and schedules.
• Analyze and resolve customer account discrepancies working with customers and accounting.
• Coordinate product deliveries with Customs group and third-party suppliers to ensure on-time delivery of customer orders per PAC commitment dates.
• Ensure that all FAA/Conformity requirements are adhered to, pursuant to customer and PAC Quality requirements.
• Responsible for providing various department and reports to assist with metrics, department compliance, productivity, and efficiencies.
• Hosting / Attending conference calls/meetings related to program requirements/department processes.          

Education/Experience Requirements:

• High School Diploma or equivalent.
• Minimum 4 years' work experience in a customer service and supply chain environment.
• Minimum 2 years' work experience in aircraft or electronics industry highly desired.
• In-flight entertainment experience highly desired.
• Good understanding of the full supply chain process.
• Possess excellent communication skills and can interact with a diverse multi-level organization and global customer base.
• Outgoing, self-motivated, well organized, and detailed oriented.
• Creative problem solver and able to resolve conflicts and filter conflicting agendas to determine path forward.
• Intermediate working knowledge of computers and the use of software packages (Windows, Excel, Word, and PowerPoint) with emphasis on Excel and Access.
• Oracle or ERP system experience highly desired.
• Ability to work independently and make decisions as required with minimum supervision.
• Ability to understand and interpret technical and contractual language.
• Ability to travel to customer sites and represent PAC in a professional manner.
• Ability to mentor other employees and a demonstrated desire to accept new projects and challenges in support of company goals.
• Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions.

Other Requirements:

• Must be able to sit for extended periods of time working at PC using repetitive motion in the operation of a mouse and keyboard.