Customer Service Representative - 11:30am - 8pm Shift at TEKsystems

Description:

The Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product

information, and promoting programs to tax professionals and their clients.

Essential Job Functions:

• Answer 50 or more inbound calls daily
• Ability to quickly navigate through system applications to obtain and provide accurate account information
• Answer all incoming calls in 30 seconds or less
• Perform outbound call campaigns to existing customers
• Complete customer request forms
• Document each incoming and outbound call for trend analysis

Qualifications:

• High school diploma or GED is required
• 2 years of customer service experience (Call center preferred)
• Proven experience in a call center environment, experience in a financial or banking environment is preferred
• Computer and data entry skills required
• Prior experience using chat or email as customer response channel a plus

Hours:

• Training: 8:45am - 8pm M-F
• Shift: 11:30am - 8pm M-F
• OT required in January/February

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About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.