Customer Service Representative - 1542472 - Franklin Professionals

Job description

Are you an experienced Customer Service Professional with high-integrity, passion for taking care of your customer and the ability to problem-solve on your feet? Do you enjoy working as part of a cross-functional team to make things happen?

We are a rapidly growing manufacturer of specialty business supplies and we are adding to our team of Customer Service Reps. We value employees who are eager to share ideas, embrace continuous learning, and work as a team to deliver amazing products to our customers nation-wide.

Here, you will have the opportunity to be a key-player with strong customer relationships and autonomy to make decisions in the mutual best interest of your customer and the company. We’re breaking records and on a mission to continue our growth trajectory which means you have the chance to learn and grow with the company.

Here’s how you will contribute:

• Provide phenomenal customer service support to both our external dealers as well as internally between departments
• Manage all assigned projects/orders, ensuring accuracy and thorough completion
• Engage with customers regarding concerns, conduct root cause analysis, and determine, communicate, and execute the best solution to resolve the problem.
• Work closely with our Sales team to make dealer relationships successful
• Follow up with customers on acknowledgement sign-offs and other items as needed

What we need from you:

• Strong computer skills, MS Office – Excel, Word, PowerPoint
• Strong analytical and problem-solving skills
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Demonstrated high level of integrity and business ethics.
• Demonstrated high personal performance standards with desire and ability to continuously learn and achieve results (i.e., holding oneself accountable for results).
• Ability to work in fast-paced, rapidly changing environment at all levels of organization.
• Ability to effectively use office automation, communication, and software
• Strong understanding of Customer Service Role within a manufacturing industry.

What’s in it for you:

We offer a highly competitive benefits package including Health, Dental, Vision, LTD, STD, PTO and 401k with match. You will enjoy flexibility to work from home 3 days per week as well as our stunning corporate office space full of a variety of amenities. Growth opportunity is abundant and you will be supported to achieve your professional goals and build your career.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability.

If this position sounds like you, please apply today for immediate consideration.

Job Type: Full-time

Salary: $21.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Leominster, MA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)
• Manufacturing: 1 year (Preferred)
• Problem Solving: 1 year (Preferred)

Work Location: In person