Customer Service Representative 2 - State of Idaho

Description

Idaho Department of Fish and Game Opportunity

Please Note: Applications will be accepted through 4:59 PM MDT on the posting end date.

The Idaho Department of Fish and Game is seeking a dynamic, customer focused Customer Service Representative 2 to join our Panhandle Regional front office in Coeur d’Alene. Under the direct supervision of the region's Office Service Supervisor, the incumbent for this position will be tasked with the responsibility of providing daily front-line customer service.

Why IDFG? We are a premier natural resource agency dedicated to preserving, protecting, perpetuating, and managing Idaho's fish and wildlife for this great state. We are committed to creativity, innovation, and excellence as we cultivate opportunities for our customers to engage with our natural resources and become resource stewards for future generations. We are highly dedicated to our mission, committed to our team, and we know how to balance work/life commitments while loving the work we do. 

What We Offer: 

• Excellent medical, dental, and vision insurance - employee only coverage for PPO $65/month for medical and vision & $11.82/month for dental
• Participation in one of the Nation's best state retirement systems
• Generous vacation and sick leave accrual that begins as soon as you start
• Eleven paid holidays in a year
• Eight weeks of Paid Parental Leave
• Multiple saving plans-optional 401k and 457 plans 
• Group Life Insurance/Disability Insurance/Supplemental Life Insurance - state provided basic life insurance coverage and affordable supplemental plans 
• Public Sector Student Loan Forgiveness (eligibility requirements may apply)
• Employee Assistance Program - confidential support, information, and resources for all of life's challenges
• State and Department Wellness Programs 
• Ongoing training opportunities  

General Information:

• This announcement will be used to fill the current openings at the Idaho Department of Fish and Game in Coeur d’Alene only.

Responsibilities:

• Provide front-line customer service and multi-tasking functions that may include: greeting or screening visitors and callers, answering regulation, map, and hunt unit questions; selling hunting and fishing licenses, tags, and permits; providing hunter education assistance; suggesting information about other options and services; distributing booklets, brochures, maps, and other informational material; assisting customers with issues such as road kills, injured or orphaned animals, depredation problems, live traps, and pest advice; as well as a willingness to handle harvested animals.
• Performs a variety of office support functions such as producing labels, forms, and routine letters; verifying completeness of applications and forms; maintaining record systems.
• Receives payments by cash, check or debit cards, as well as reconciling sales reports/deposits.
• Responds in writing to request for pertinent program information. 

Minimum Qualifications: (These qualifications are required.)

• Some knowledge of interviewing methods. (Typically requires professional experience interviewing, or through training in effective interviewing practices. General reception experience required of receptionists is non-qualifying).
• Experience interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments. (Typically requires at least six months or more of full-time experience interpreting, explaining, and applying regulations, laws or complex policies to process documents and to help customers through processes. General reception duties are not at the level required for this position).
• Experience accessing data using a computerized system. (Typically requires at least six months or more of experience accessing data using a computerized system. Using a computerized cash register does not qualify).
• Experience independently handling complaints and upset individuals in a business setting. (Typically requires at least six months of full-time experience in a business setting where upset or angry customers were handled. Experience in a retail environment would qualify).
• Experience conducting sensitive fact-finding interviews. (Typically requires at least six months of experience that required in-depth, one-on-one interviewing to elicit personal, financial, or medical facts of a sensitive nature. Types of qualifying experience would be background in credit collection, law enforcement, financial institutions, or social service programs or services. Experience as a receptionist or any position at that level would not qualify. General interviewing required of most receptionists is not in-depth enough to qualify).
• Experience working with multiple electronic devices, systems, and data records. (Typically requires at least six months of experience working with multiple electronic devices (high-speed scanner, computerized databases, electronic case file systems, etc.) in processing a high volume of work with tight timelines). 

Please Note: The ideal candidate will have experience reviewing documents for compliance with established procedures, answering a business telephone using knowledge of business telephone procedures, and cash handling and sales reconciliation procedures. They also must be willing to assist customers with issues such as road kills, injured or orphaned animals, depredation problems, live traps, and pest advice; as well as a willingness to handle harvested animals. If you have experience in these areas, please be sure to include this information in your resume. 

To learn more about the Idaho Department of Fish and Game, please see the following:

• (Video) Idaho Fish and Game - We Make It Happen

Thank you for applying with us!

CONTACT INFORMATION:
Idaho Department of Fish and Game
P.O. Box 25
Boise, Idaho 83707

WEBSITE:
https://idfg.idaho.gov/ 

If you have questions,
please contact us at:

EMAIL:
idfgjob@idfg.idaho.gov 

PHONE:
(208) 334-3773

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.