Customer Service Representative - 2024-17765-3379 - Snapon
Carol Stream, IL
About the Job
This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12238449 Overview
We are currently seeking a Customer Service Representative to answer
incoming customer service calls and emails, process customer orders, and
provide technical customer support to outside representatives,
distributors and end users on-site at Sturtevant Richmont in Carol
Stream, Illinois.
Responsibilities
- Respond to customer inquiries regarding pricing, expediting, quotes,
complaints, shortages and overages.
- Match customer requirements with standard products and services.
- Prepare quotes for standard products, as required.
- Process orders into computer system
- Prepare repair quotes and perform follow-up on repair orders.
- Issue debits and credits and process returned goods.
- Interface with other employees to obtain information needed to
respond to customer inquiries.
- Coordinate export shipments with freight companies as directed by
distributor, ensuring all export documentation is accurate.
- Access, update and maintain customer computer database and manual
record-keeping system for individual accounts.
- Prepare and follow ISO documents and procedures, as needed.
- Typing and filing
- May occasionally lift, push, pull or carry up to 25 lbs
Qualifications
- High school diploma or equivalent required
- Proficient in Microsoft Office, including Excel
- Must be able to operate office equipment, such as a fax machine and
copier
- Pleasant telephone manner and ability to effectively communicate
with customer
- Strong ability to multi-task and juggle multiple priorities
- Customer service experience within a manufacturing company is
preferred
We offer a complete benefits package, which includes medical, dental,
vision, life insurance, tuition reimbursement, paid vacation days and
more!
Snap-on is an Equal Opportunity Employer,
Minority/Female/Disabled/Veteran
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12238449 Overview
We are currently seeking a Customer Service Representative to answer
incoming customer service calls and emails, process customer orders, and
provide technical customer support to outside representatives,
distributors and end users on-site at Sturtevant Richmont in Carol
Stream, Illinois.
Responsibilities
- Respond to customer inquiries regarding pricing, expediting, quotes,
complaints, shortages and overages.
- Match customer requirements with standard products and services.
- Prepare quotes for standard products, as required.
- Process orders into computer system
- Prepare repair quotes and perform follow-up on repair orders.
- Issue debits and credits and process returned goods.
- Interface with other employees to obtain information needed to
respond to customer inquiries.
- Coordinate export shipments with freight companies as directed by
distributor, ensuring all export documentation is accurate.
- Access, update and maintain customer computer database and manual
record-keeping system for individual accounts.
- Prepare and follow ISO documents and procedures, as needed.
- Typing and filing
- May occasionally lift, push, pull or carry up to 25 lbs
Qualifications
- High school diploma or equivalent required
- Proficient in Microsoft Office, including Excel
- Must be able to operate office equipment, such as a fax machine and
copier
- Pleasant telephone manner and ability to effectively communicate
with customer
- Strong ability to multi-task and juggle multiple priorities
- Customer service experience within a manufacturing company is
preferred
We offer a complete benefits package, which includes medical, dental,
vision, life insurance, tuition reimbursement, paid vacation days and
more!
Snap-on is an Equal Opportunity Employer,
Minority/Female/Disabled/Veteran
Source : Snapon