Customer Service Representative - 2160-3669 - BWAY
Oak Brook, IL
About the Job
This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12303967 JOB DESCRIPTION
Responsibilities:
- Establish relationships with customers by communicating and
resolving issues.
- Responsible for order entry and/or maintenance for assigned
accounts.
- Review plant delivery schedules versus requested dates and resolves
any conflicts. Tracks and communicates any changes and potential
service issues to the customer.
- Communicate order confirmations, changes and cancellations to both
customers and internal Mauser team members.
- Inform sales and operations of any unresolved service issues;
Recommends corrective action to customer issues as necessary.
- Reviews orders after shipment for billing accuracy and any quantity
item errors.
- Manages the issuing of credits, return authorizations and pallet
returns.
- Reviews inventory usage on stocked items, identifies and
communicates items that have not tracked to plan.
- Ensures that any customer complaints have been resolved in a
satisfactory manner obtaining guidance/approval from supervisor when
necessary.
- Communicates with Planners, Sales Representatives, Pricing team and
Plant Management as needed.
- Prepares necessary reports for Plant Management and customers such
as inventory and open order reports and tracks shipments associated
with invoices
- Processes plant claims which include any deductions for shortages,
quality issues and any miscellaneous items.
- Files any customer paperwork such as shipping documentation or
customer orders in a timely fashion.
- Performs other duties as assigned.
Requirements:
- Associate or bachelor's degree preferred but not required
- Manufacturing experience strongly preferred
- 1-3 years customer service experience required
- Microsoft Office Suite - basic to above-average computer skills
including Excel
- CRM experience preferred
- Ability to perform basic quantitative skills required,
- Ability to work with all areas of the business including plant and
sales personnel.
- Professional verbal and written communication
- Strong customer service advocacy and problem-solving skills
ABOUT US
Do you want to work with people who are dedicated to innovation and
making the world a better place? Do you want to build a career with a
company that provides opportunities for growth and development?
Mauser Packaging Solutions is that company.
Our mission is to help our customers achieve better sustainability with
their packaging. And we do that by giving our people the opportunity to
do important work, solve interesting problems and be part of a diverse,
forward-looking team.
At Mauser Packaging Solutions, you can be proud to work for a company
that's always striving to innovate and serve customers better-and help
them be better stewards of the environment.
Whether you're a seasoned professional-or just beginning your
career-there's a place where you can help make a difference at Mauser
Packaging Solutions. Join us!
Mauser Packaging Solutions is an equal opportunity employer. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, age, protected veteran status, or disability
status.
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12303967 JOB DESCRIPTION
Responsibilities:
- Establish relationships with customers by communicating and
resolving issues.
- Responsible for order entry and/or maintenance for assigned
accounts.
- Review plant delivery schedules versus requested dates and resolves
any conflicts. Tracks and communicates any changes and potential
service issues to the customer.
- Communicate order confirmations, changes and cancellations to both
customers and internal Mauser team members.
- Inform sales and operations of any unresolved service issues;
Recommends corrective action to customer issues as necessary.
- Reviews orders after shipment for billing accuracy and any quantity
item errors.
- Manages the issuing of credits, return authorizations and pallet
returns.
- Reviews inventory usage on stocked items, identifies and
communicates items that have not tracked to plan.
- Ensures that any customer complaints have been resolved in a
satisfactory manner obtaining guidance/approval from supervisor when
necessary.
- Communicates with Planners, Sales Representatives, Pricing team and
Plant Management as needed.
- Prepares necessary reports for Plant Management and customers such
as inventory and open order reports and tracks shipments associated
with invoices
- Processes plant claims which include any deductions for shortages,
quality issues and any miscellaneous items.
- Files any customer paperwork such as shipping documentation or
customer orders in a timely fashion.
- Performs other duties as assigned.
Requirements:
- Associate or bachelor's degree preferred but not required
- Manufacturing experience strongly preferred
- 1-3 years customer service experience required
- Microsoft Office Suite - basic to above-average computer skills
including Excel
- CRM experience preferred
- Ability to perform basic quantitative skills required,
- Ability to work with all areas of the business including plant and
sales personnel.
- Professional verbal and written communication
- Strong customer service advocacy and problem-solving skills
ABOUT US
Do you want to work with people who are dedicated to innovation and
making the world a better place? Do you want to build a career with a
company that provides opportunities for growth and development?
Mauser Packaging Solutions is that company.
Our mission is to help our customers achieve better sustainability with
their packaging. And we do that by giving our people the opportunity to
do important work, solve interesting problems and be part of a diverse,
forward-looking team.
At Mauser Packaging Solutions, you can be proud to work for a company
that's always striving to innovate and serve customers better-and help
them be better stewards of the environment.
Whether you're a seasoned professional-or just beginning your
career-there's a place where you can help make a difference at Mauser
Packaging Solutions. Join us!
Mauser Packaging Solutions is an equal opportunity employer. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, age, protected veteran status, or disability
status.
Source : BWAY
