Customer Service Representative - 2nd shift/weekends - PrideStaff

Our client is looking for a REMOTE Customer Service Rep for a temporary (potentially temp to perm) role.

****** While this role is remote, the candidate MUST be located in NJ ********
Looking for candidates who can work 12p - 8:30p, 12:30p - 9p, 1p - 9:30p, 1:30p - 10p EST.

Pay: $ 17.35/hr

Job Responsibilities:

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Education/Experience:

• High school diploma or GED preferred.
• 0-2 years customer service related experience required.
• Familiarity with Google Sheets/Excel (basic knowledge), PowerPoint, SalesForce is preferred.
• Ability to accurately document and record customer/client information.
  Previous experience with computer applications, such as MS Outlook or data entry software.

Schedule:

• Second shift and weekends
• Saturday or Sunday required
• Must be able to work a full shift on the weekend with a day off during the week