Customer Service Representative-600H at Professional Placement Services

The Call Center Client Services Representative is responsible for the handling and scheduling of inbound telephone calls; most of which are scheduling W

The work schedule is Monday-Friday 8:00 am-4:00pm or 9:00 am to 5:00

Responsibilities:

• Taking inbound calls all day.
• Assisting clients with questions and concerns.
  
• Determining the appropriate que or person whom caller would need to speak with.
• Perform additional duties and assume additional responsibilities as identified by manager.

• Education and Experience
  • High school diploma or general education degree (GED) required.
  • Customer service experience.
  • Medical background preferred but willing to train.

• Skills and Competencies

• Strong verbal, written and interpersonal communication skills.
• Must be able to demonstrate the ability of maintaining privacy and confidentiality.
• Strong critical thinking skills; problem solving, and decision making.
  
• Ability to communicate effectively to a variety of audiences.
• Demonstrate cooperative behavior with colleagues, supervisors and clients.
• Strong time management, organizational, and follow-through skills.
• Ability to work independently.
  
• Requires regular and predictable attendance and punctuality.