Customer Service Representative - Ultimate Staffing Services

Ultimate Staffing is seeking an Customer Service Representative for a rapidly growing equipment manufacturing company in Aliso Viejo, CA! This position is open due to business expansion and is a Temp-To-Hire opportunity!

We are ONLY seeking candidates who can start Full-Time IMMEDIATELY (we will NOT accept any applicants who require a 2-week notice).

Location: Fully onsite in Aliso Viejo, CA 92656

Job Type: Temp-To-Hire (will transition to permanent employment upon completion of hours)

Schedule: FULL-TIME (8AM - 5PM), Mon-Fri

Scope of the Role:

We are seeking a customer-focused and proactive Customer Service Representative to join our equipment manufacturing team. As a key point of contact for our clients, you will handle inquiries, process orders, and ensure a high level of customer satisfaction. Your role will also involve administrative tasks to support smooth operations within our manufacturing environment.

Responsibilities:

• Serve as the primary contact for customer inquiries via email, phone, and online chat, addressing questions about products, pricing, and availability.
• Manage customer accounts, including handling inquiries, processing orders, and tracking account status and history.
• Maintain and update customer records in the CRM system, ensuring all information is current and accurate.
• Handle account-related issues and follow up on customer requests to ensure timely resolution.
• Provide regular updates to customers on order status, delivery schedules, and any potential issues via email.
• Collaborate with internal teams, including production and logistics, to resolve customer issues and meet their needs.
• Gather and relay customer feedback to relevant departments to help improve our products and services.
• Assist with administrative tasks such as data entry, invoicing, and scheduling as needed.
• Participate in team meetings to discuss customer service strategies, account management, and performance improvements.

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree in a related field is a plus.
• At least 1 year of experience in a customer service role, preferably in a manufacturing or technical environment.
• Strong communication skills, with excellent phone etiquette.
• Proficiency in MS Office or Google Workspace, with experience using CRM systems preferred.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
• Customer-focused mindset with strong problem-solving abilities.

To Apply:

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All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.