Customer Service Representative - Veterans Sourcing Group
Amherst, NY 14228
About the Job
Customer Service Representative
Amherst, NY
Contract is until the end of the year
Pay rate: $18/hr W2
Shift timings: 9am to 2:30pm (30mins lunch break)
Quals--
Amherst, NY
Contract is until the end of the year
Pay rate: $18/hr W2
Shift timings: 9am to 2:30pm (30mins lunch break)
- This position is responsible for interfacing with customers on a continuous basis.
- The primary focus is responding to customer inquiries including requests for pricing, technical information, order placement, requests for order status including schedules and shipment information.
- Technical and commercial knowledge are essential requirements in addition to an understanding of the products and product functionality. Subsequently work with internal functions including, Marketing, Inventory Control, Manufacturing,
- Engineering, Shipping, Traffic and Production Control to develop schedules and customer ship dates.
- Develop and maintain effective communications and working relationships with customers, field sales personnel, and internal departments to provide maximum service to all customers.
- Respond to assigned customer inquiries for pricing, delivery information and specific order requirements.
- Responsible for pricing customer orders in accordance with pricing guidelines and consistent with Company objectives.
- Works with Customers and the Finance Department personnel as needed to facilitate the timely payment of invoices.
- Works with customers and Finance to resolve payment issues to the mutual satisfaction of both parties.
- Responsible for following Company procedures to obtain credit clearances, progress payments, certificates of origin, certified invoices, and other documentation required to process and ship customer orders.
Quals--
- Bachelor of Science Degree in Marketing, Business or a related field is preferred. 3 years experience in Customer Relations or comparable is required.
- Technical and commercial knowledge are essential requirements in addition to an understanding of the products and product functionality
- The incumbent must be Sales and Service oriented and has a working knowledge of computer systems.
- The incumbent will be responsible for maintaining professional business relationships with customers and field representatives.
- Excellent verbal and written communication skills are essential.
- A working knowledge of the product line and corresponding spare parts is essential to adequately respond to customer needs. Familiarity with industrial manufacturing.
- SAP experience.
Source : Veterans Sourcing Group