Customer Service Representative - Power Plus

Are you highly organized and enjoy a fast-paced work environment? Do you love the challenge of multitasking various tasks while utilizing your interpersonal skills to work as part of a team? If so, we should talk.

We are Power Plus! A multi-industry leader in providing power when you need it, where you need it through intelligent and efficient power solutions. We work with Fortune 500 companies across the country such as Amazon, Wal-Mart, Costco, and more. We’ve built a 35-year reputation for excellence through our commitment to developing our people, providing exceptional, relationship-based customer service, and giving back to the community. Our biggest differentiator is the quality of our people, and the working environment we create for them, which really has to be seen to be believed.

Benefits:

• Medical
• Dental
• Vision
• Training and mentoring
• 401(k) with matching
• Paid sick leave
• Paid vacation

SUMMARY

This position provides administrative support and cross-functional communication to the Sales and Production team within our Digital Video Surveillance (DVS) office. This position requires a well-organized individual with technical aptitude, office, and computer experience. Depending on the location, this position may also provide support across business verticals in a matrixed reporting environment.

JOB RESPONSIBILITIES

• Responsible for creating quotes for new and existing jobs.
• Maintain departmental records, process invoices and applications.
• Must be able to work accurately with detailed information, review, and close work orders.
• Work closely with Parts, Service and Sales departments and customers.
• Assist Multiple Territory Sales Managers and Field Representatives as required.
• Maintain effective customer relations.
• Acquire jobsite billing requirements and necessary forms to get new jobs in an expedited fashion.
• Prepare / distribute associated reports and analysis.
• Maintain all the paperwork for the department moving in an orderly manner.
• Open, code and close work orders/field tickets, enter data into Computer system, maintain historical files.
• Showing up to work with a positive and helpful attitude.

COMPETENCIES/REQUIREMENTS:

• Three or more years’ experience in a clerical or administrative background preferred.
• Strong PC skills - must be proficient with Microsoft Excel and Word.
• Ability to coordinate workflow.
• Ability to manage multiple, different tasks and work accurately with detailed information.
• Background with typing and computer experience required.
• Must be able to communicate effectively with customers and co-workers.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.

Hourly Pay Range: $20.00 - $23.00

If you’ve always wanted to really make a difference, have your contributions mean something, and work for a place where loyalty, integrity, and hard work still means something, we want to hear from you!

 

Powered by JazzHR