Customer Service Representative - ANCHORAGE, AK - WCP Solutions

**Summary**
Join our dynamic team at the Anchorage Division and play a pivotal role in driving operational excellence while enjoying a high-paced and vibrant work environment. You will have the opportunity to provide exceptional customer service, process orders efficiently, and support Account Managers in achieving department goals, all within a culture that values growth and advancement. WCP Solutions is a growing company with a 50 year history in Anchorage and is a family owned business.

**Essential Functions**
• Seamlessly process customer orders to support sales objectives and enhance customer satisfaction.
• Collaborate with merchandising and sales teams to provide price quotes, ensuring swift and accurate responses for both stock and non-stock items.
• Resolve customer inquiries, address order-related issues, and provide product information to deliver top-notch customer care.
• Monitor backorders and upcoming orders to ensure timely product delivery to customers.
• Facilitate communication of customer-related opportunities and challenges to Account Managers and Sales Manager.

**Opportunities for Advancement and Fun Environment**
• Competitive wages and full-time hours with a comprehensive benefits package.
• Exciting quarterly profit-sharing program for employees.
• High-paced, fun work environment with opportunities for growth and career progression.
• Occasional overtime may be required to support business needs.
• Enjoy regular office hours from 8am to 5pm in a professional office setting.

**Qualifications**
• Minimum of one year of customer service experience.
• Proficiency in Microsoft Windows and MS Office applications.

**Knowledge, Skills, and Abilities**
• Self-driven and eager to expand knowledge of the business and products.
• Demonstrates professionalism, confidentiality, and excellent communication skills.
• Detail-oriented, organized, and capable of handling multiple tasks concurrently.
• Adaptable, approachable, and thrives in a fast-paced, team-oriented environment.

**Working Conditions**
• Work in a professional office setting with a supportive team atmosphere.
• Potential for growth and advancement within the company.
• Be part of an environment that values teamwork, advancement, and offers a rewarding experience.