Customer Service Representative - Nagler Group

What You'll Do

• Interact with patients via a combination of inbound and outbound calls to promptly respond to patient inquiries
• Resolve customer issues and complaints using professional communication and proactive problem-solving skills
• Provide exceptional customer service to every caller, providing any necessary follow up
• Document patient accounts by recording information with all pertinent details of inquiries
• Comply with Quality Assurance program to consistently meet the required expectations during each customer interaction
• Maintain a current knowledge of related policies and procedures and be comfortable speaking to current changes within the industry, organization, and department