Customer Service Representative from Collabera
Austin, TX
About the Job
Position Details:
Title: Customer Service Representative Bilingual (Spanish)
Location: Austin, TX
Pay Range: $18.00/hr - $20.00/hr
Duration: 12+ Months (Possible Extension / Conversion)
Job Description:
Note : Must be bilingual with the ability to read, write and speak and Spanish proficiently
Responsibilities:
- This role provides unbiased assistance to Medicaid clients with questions regarding eligibility, medical claims status, and other program questions in English and Spanish.
- Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner.
- Documents all encounters in clear and concise online logs.
- Transfers callers to other Call Center units as needed.
- Meets individual performance standards.
- Performs other duties as may be assigned by management.
- Attains and maintains strict required attendance and performance metrics.
Salary
18 - 20 /hour