Customer Service Representative - NI Features
Austin, TX
About the Job
re you a people person with a passion for helping others? We are seeking a dedicated Customer Service Representative to join our dynamic team in Austin. If you thrive in a fast-paced environment and enjoy providing exceptional service, we want to hear from you!
Location: Austin
Job Type: Full Time
Salary: Competitive, based on experience
Key Responsibilities:
- Serve as the first point of contact for customers, addressing inquiries via phone, email, and chat.
- Provide accurate information about products and services, resolving issues promptly and effectively.
- Maintain a positive and professional demeanor while managing customer interactions.
- Process orders, returns, and exchanges in a timely manner.
- Document customer interactions and feedback to improve service quality.
- Collaborate with team members and other departments to ensure customer satisfaction.
- Assist in the development of customer service policies and procedures.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Previous experience in customer service or a related field is advantageous.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer service software and MS Office Suite.
- Ability to work in a team environment and independently.
- Flexibility to work various shifts, including evenings and weekends.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive and inclusive work environment.
- Employee discounts and perks.
- Team-building activities and a vibrant workplace culture.
How to Apply:
If youre excited about making a difference in customers lives and joining a passionate team, please submit your resume!
Source : NI Features