Customer Service Representative - NI Features

re you a people person with a passion for helping others? We are seeking a dedicated Customer Service Representative to join our dynamic team in Austin. If you thrive in a fast-paced environment and enjoy providing exceptional service, we want to hear from you!

Location: Austin
Job Type: Full Time
Salary: Competitive, based on experience

Key Responsibilities:

• Serve as the first point of contact for customers, addressing inquiries via phone, email, and chat.
• Provide accurate information about products and services, resolving issues promptly and effectively.
• Maintain a positive and professional demeanor while managing customer interactions.
• Process orders, returns, and exchanges in a timely manner.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team members and other departments to ensure customer satisfaction.
• Assist in the development of customer service policies and procedures.

Requirements:

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service or a related field is advantageous.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and MS Office Suite.
• Ability to work in a team environment and independently.
• Flexibility to work various shifts, including evenings and weekends.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment.
• Employee discounts and perks.
• Team-building activities and a vibrant workplace culture.

How to Apply:
If youre excited about making a difference in customers lives and joining a passionate team, please submit your resume!