Customer Service Representative - Fortive Corporation
Beaverton, OR
About the Job
We have a great opportunity for an experienced Customer Service Representative to join our team in Beaverton, OR. In this role you will be supporting our Product Test lab by providing administrative support such as quoting, opening jobs in our computer system and invoicing.
Tektronix will invest in your professional growth by providing you with training opportunities to keep you current in your field. The work environment is fast-paced and high-energy.
Responsibilities Include:
+ Issue and track customer units for services performed by outside vendors and arrange for billing.
+ Arrange for movement of customer's equipment to outside vendor for calibration or repair and for return to customer.
+ Review customer purchase order for services required.
+ Enter data to complete services, labor and parts elements of invoicing spreadsheets.
+ Identify additional work performed beyond the scope of original quote.
+ Research equipment specifications or other details related to billing as required to provide complete information for invoices and ensure that until being calibrated matches file data.
+ Respond to customer inquiries regarding job status, review with management or technician and relay to customer as required.
+ Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements.
+ Generate reports as required Quotes and schedules onsite events.
+ Perform other related duties as assigned.
+ Help pull overdue equipment at customers site to achieve 0% overdue calibrations.
The successful candidate will possess the following combination of education and experience:
Required:
+ A minimum of 2 years of customer service experience in a similar role.
+ Excellent computer skills, including MS Word, Excel, and Outlook.
+ Works productively in a "team environment".
+ Demonstrates excellent verbal and written communication skills with employees and customers at all levels.
+ Excellent work ethic and multi-tasking skills.
+ Exhibits meticulous attention to detail and is committed to producing accurate and high-quality work.
+ Able to work a flexible schedule with occasional overtime.
Preferred:
+ Experience dealing with customer inquiries by phone.
+ Prior experience with quoting a plus.
+ Experience in Oracle, Gage or other CRM experience a plus.
+ Prior experience with invoicing is preferred.
Tektronix, a wholly owned subsidiary of Fortive Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow!
"The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail applyassistance@fortive.com to request accommodation."
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.
This position is also eligible for bonus as part of the total compensation package.
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Tektronix will invest in your professional growth by providing you with training opportunities to keep you current in your field. The work environment is fast-paced and high-energy.
Responsibilities Include:
+ Issue and track customer units for services performed by outside vendors and arrange for billing.
+ Arrange for movement of customer's equipment to outside vendor for calibration or repair and for return to customer.
+ Review customer purchase order for services required.
+ Enter data to complete services, labor and parts elements of invoicing spreadsheets.
+ Identify additional work performed beyond the scope of original quote.
+ Research equipment specifications or other details related to billing as required to provide complete information for invoices and ensure that until being calibrated matches file data.
+ Respond to customer inquiries regarding job status, review with management or technician and relay to customer as required.
+ Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements.
+ Generate reports as required Quotes and schedules onsite events.
+ Perform other related duties as assigned.
+ Help pull overdue equipment at customers site to achieve 0% overdue calibrations.
The successful candidate will possess the following combination of education and experience:
Required:
+ A minimum of 2 years of customer service experience in a similar role.
+ Excellent computer skills, including MS Word, Excel, and Outlook.
+ Works productively in a "team environment".
+ Demonstrates excellent verbal and written communication skills with employees and customers at all levels.
+ Excellent work ethic and multi-tasking skills.
+ Exhibits meticulous attention to detail and is committed to producing accurate and high-quality work.
+ Able to work a flexible schedule with occasional overtime.
Preferred:
+ Experience dealing with customer inquiries by phone.
+ Prior experience with quoting a plus.
+ Experience in Oracle, Gage or other CRM experience a plus.
+ Prior experience with invoicing is preferred.
Tektronix, a wholly owned subsidiary of Fortive Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow!
"The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail applyassistance@fortive.com to request accommodation."
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.
This position is also eligible for bonus as part of the total compensation package.
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Source : Fortive Corporation
