Customer Service Representative - TEKsystems

Description:

TEKsystems is partnering with a local client in the search for a Customer Service Representative. In this role you will be responsible for providing a variety of services to online shoppers through application of knowledge of our organization, its services and products, while using patience, professionalism and optimism with each member. You are expected to resolve problems by clarifying customers’ requests, questions, and complaints. You will analyze situations in order to determine the best use of resources and maintain customer records by updating account information.

Key Responsibilities:

• Handles client inquiries via telephone, email, chat or through other social media platforms in a courteous and timely manner, providing accurate and comprehensive information and delivering exceptional customer service.

• Gathers client concerns and complaints, striving to resolve issues to the client’s satisfaction while adhering to company policies and procedures.

• Inspects and troubleshoots client problems, taking ownership of issues and following through to ensure prompt and effective resolutions.

• Performs basic technical support for clients experiencing issues with the company’s website, mobile applications, or services, escalating more complex technical issues as necessary.

• Compiles client requests and tracks outstanding tickets related to returns, services, and exchanges that are in progress.

• Collects and relays client feedback to management, driving the continuous improvement of company products and service offerings.

• Documents client interactions, issues, and resolutions in the company's customer relationship management (CRM) system, ensuring accurate and comprehensive records for future reference.

MUST BE ABLE TO GO ONSITE FOR TRAINING,

Different shifts between 1st and second available

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.