Customer Service Representative (Bilingual) at Kocher and Beck

Kocher + Beck USA, L.P., located in Lenexa, KS, is seeking enthusiastic candidates who enjoy a fast-paced environment to join our team! At Kocher + Beck, we believe that delivering our quality products is the result of having the best team. Take this opportunity to join our growing business and contribute to a family-owned business known for its culture and top-quality products.

Position Type + Hours

This is a full-time onsite, salary, non-exempt position. Core hours of work are Monday through Friday, 8am 5pm.

Job Description

A Customer Service Representative, as part of a team, acts as the coordinator of customers' needs, process orders, sets production schedules, and provides quotes. The team is responsible for managing email inboxes, determining priorities, and working with production teams on urgent requests to ensure customer's needs are met.

Requirements

Communicate accurate and timely information to varying levels of employees and customers

Attentive listener

Aptitude for learning about varying product/s and services

Organized and has ability to prioritize based on goals

Dependable and self-motivated

Strong sense of accountability

Acts urgently and can meet deadlines

Organized and have a keen attention to detail

Competent navigating a computer

Propose improvements to the overall process

Responsible for keeping work area clean and free of safety hazards

Adapt to changes in the work environment

Manages competing demands

Preferred Skills/Experience

High school diploma or general education degree (GED)

Prior customer service is not required but encouraged

Must be able to convert standard measurements to metric units

Be competent in:

o Microsoft Access, Word, Excel, Outlook

o Adobe Illustrator

o Corel Draw

o Multi-line phone

Benefits

100% Employer Paid Health, Dental and Accident Insurance premiums

100% covered for Employee-only and 75% for Dependent-plus coverage

Bi-Weekly employer contribution to Health Savings Account

401(k), up to 4.5% employer match

Life Insurance, Short- and Long-Term Disability

Vacation, Sick Time, and Paid Holidays

Additional supplemental insurance plans are also offered

Compensation details: 50000-52500 Yearly Salary

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