Customer Service Representative - Bilingual/Spanish - Primary Location

Job Description

The J.R. Orenstein Agency is seeking a Customer Service Representative to join one of the top-performing State Farm agencies in the country! You will be responsible for generating results by helping customers with their Auto, Home, Life, & Health insurance needs inside & outside our book of business. Through helping customers, you will also be responsible for assessing cross-selling opportunities in order to decrease exposures and provide better protection.

We are looking for empathetic, self-driven individuals who are ''A'' players and want to make a great living! Our work environment is fast-paced, upbeat, and results-driven. Experience in the industry is not necessary but experience with a CRM and over the phone sales is crucial. Our training and resources are top-notch and if you have what it takes, we will take care of getting you up to speed. Your main goal will always be to put the prospect's best interest first in order to properly protect them. If you are looking for a career on a high-performing team that cares about people, we want to talk to you!

Salary Range: $60000.00 - $80000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Life Insurance

Evenings Off

Work from Home

Health Insurance

Flexible Schedule

Tuition Reimbursement

Paid Time Off (PTO)

Retirement Plan

Responsibilities

• Achieve sales goals by discovering client needs and providing advisable solutions.
• Ensure that the J.R. Orenstein Agency review process is used on customer calls.
• Perform policy reviews with current customers.
• Active outreach to current customers as well as past customers and people that have been quoted in the past.
• Answer incoming client questions
• Manage pipeline through company-provided systems and follow up accordingly.
• Demonstrate competency and knowledge of new products & rules for our industry.
• Engage in sales & service client/customer conversations as taught in training.

Were seeking motivated sales professionals who embody the following qualities:

• Highly Motivated: You thrive when working towards goals and are driven to achieve success.
• Ambitious: You have a strong desire to grow and excel in your career.
• Confident and Assertive: Youre comfortable reaching out to potential clients and can effectively communicate your ideas.
• Action-Oriented: You focus on getting things done and making things happen.
• Tech-Savvy: Youre quick with computers, adaptable to new software, and efficient in managing data and processing information.

The J.R. Orenstein's core values are having a positive mindset, being customer-focused, coachable, self-driven, and a team player. We lead with these core values every day which allows our team members to genuinely enjoy being a part of the agency and their team in order to provide excellence for our clients and each other.