Customer Service Representative- Bilingual (Spanish) - Medical AR Management Services, LLC

Position Summary: The Patient Account Representative is responsible for answering the majority of inbound calls to MedAR, primarily from patients, adhering to company policies by obtaining patient information and determining eligibility.

$16 an hour

Job Duties

• Professionally represent client as client billing office
• Promptly answer all incoming calls and strive for minimal hold times
• Obtain information by answering telephone calls, interviewing patient, verifying information
• Determine eligibility by comparing patient information to requirements
• Explain procedures, answer questions, provide information
• Assist patients with general information, requests, and concerns
• Identify and properly navigate incoming phone calls to the correct department or person, as needed
• Recognize need for escalation and involve appropriate parties
• Take detailed and accurate messages and deliver to appropriate party in a timely manner
• Handle multiple calls and requests while simultaneously working
• Behave professionally as well as sympathetically to the unique perspective of our clientele
• Demonstrate a caring attitude while calmly speaking with caller
• De-escalates calls from upset or irate customers to resolve problems
• Work and resolve bad address and assigned reports
• Assist and respond to reports in a professional manner
• Complete assigned tasks in a competent and timely manner
• Comply with state/federal regulations and adhere to HIPAA and PHI guidelines
• Perform other duties as assigned to meet business needs
• Excellent attendance

Required Knowledge, Skills, and Abilities

• Bilingual English/Spanish is preferred but not required
• 1+ years of experience in a call center environment
• High School Diploma or equivalent
• Strong attention to detail